Resources
Ideas to Inspire Your Next Big Win
Gartner® Magic Quadrant for Customer Success Platforms.
Gainsight has been named a Leader in the October 2024 Gartner® Magic Quadrant for Customer Success Platforms.
The State of AI In Customer Success, 2024 Report
Get insights from 175 companies on the pivotal role AI plays in transforming how they engage with their customers.
Gartner® Market Guide for B2B Customer Community Platforms
Learn why sustained, digital customer engagement and education are critical for subscription-based business models.
Don’t just ride the AI wave—own it! This comprehensive eBook cuts straight to the chase, turning everyday CSMs into AI-powered superheroes. AI will move you…
This step-by-step guide helps you uncover new revenue opportunities quickly, with AI-powered insights that cut through the noise.
Customer success is the key to sustainable growth, but let’s be real—traditional methods are no longer enough to help customers achieve their expected goals and…
Gainsight is named a Leader in the October 2024 Gartner® Magic Quadrant for Customer Success Platforms. Gainsight was positioned highest for Ability to Execute and…
Churn prevention doesn’t just stop fund leakage, but also contributes to increasing customer loyalty and account expansion. By analyzing real data from thousands of B2B…
Stop letting revenue slip through the cracks. The real gold? It’s already in your customer base. The State of Customer Expansion reveals the secrets of…
Customer Advocacy has proven to be a powerful way to drive growth. But, if you’re starting your advocacy program from scratch, what should be your…
Your Guide to Scaling Customer Success Through Digital Self-Service Strategies Is your team stuck on repeat and putting out the same old fires? It’s time…
It’s time to let self-service do what it does best—handle the basics while you tackle the big stuff. Scale faster, free your team from the…
Don’t risk your customer success strategy on technology that can’t scale with you. This Buyer’s Guide cuts through the noise and gives you the straight…
It’s time to level up your game—because during Dreamforce, Gainsight is turning San Francisco into a real-life treasure hunt. With Staircase AI, you’ll never get…
A community can be a cornerstone of modern customer success strategy. From Fortune 100 companies to emerging startups, customer communities are reshaping how companies engage…
We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…
Learn more about Staircase AI by Gainsight, or book time with our team to see it in action.
Are you ready to launch your first digital customer academy but don’t know where to start? From foundational planning to advanced strategies, this 6-step guide…
Product leaders discuss AI’s transformative impact on business software, emphasizing its ability to understand language, reason, and drive intuitive, impactful customer success.
Learn about AI’s impact on HR in the SaaS industry. Hear from Jack Altman, CEO of Lattice, about balancing technology and people and his view…
Explore AI investments and creating Human-First Products in this expert discussion covering how AI’s role in customer success.
Godard Abel, CEO of G2, joins Gainsight AI to address key questions about AI pricing models and opportunities in customer success.
Nick Mehta shares a humorous and candid view on AI’s potential including real benefits like innovations in healthcare and customer service.
Generative AI is here, transforming customer success NOW. Human-First AI looks at the use of massive data sets to make AI your trusted partner in…
Generative AI offers efficiency (less busywork), effectiveness (better tools) and an enhanced customer experience (personalized interactions) for CSMs.
Learn about how Docker is leveraging AI to enhance customer engagement by enabling personalized, proactive strategies for customer success.
Lulu Jiang, CS Operations Manager at LeanIX, discusses how Gainsight’s Customer Cheat Sheet streamlines workflows and enhances how CSMs prepare for customer interactions.
Learn how Talroo uses AI Follow-up and Customer Cheat Sheet in their CS processes to boost understanding and communication among executive and customer teams.
Customer Cheat Sheet gets high praise for streamlining customer 360 reviews and improving team efficiency from Gainsight customer WordPress VIP/Automattic.
Hear from SAP Concur about how Gainsight AI tools have unified SMB client-facing teams, enhancing their readiness for client conversations.
Henrik, a customer success manager at Brandwatch in Copenhagen, uses AI to automatically log meeting notes, saving significant time when logging information about customers.
Explore developments in Digital CS, learn about AI’s impact on customer teams and hear predictions on future enhancements from Gainsight and Floqast.
Philip Kibby of Moveworks showcases how AI capabilities simplify employee interactions, offering immediate time-savings and insights that drive productivity and improve customer outcomes.
AI is creating massive shifts in the customer success industry, and it is critical for CS leaders to understand where it can be most effectively…
It seems that every news story, tech product release, group chat, and even dinner table conversation eventually gets around to AI. And rightly so: AI…
Buying any technology requires a clear understanding of your business case and a thorough evaluation process. When evaluation a CS platform, it’s important to consider…
We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…
“Success for All” is one of Gainsight’s core values that we use as a compass to guide us in every decision we make. To us,…
Ready to revolutionize your customer retention and growth strategy? Dive into our latest ebook, a comprehensive guide on leveraging online community platforms to engage and…
