Gainsight for Customer Experience Teams
The customer experience solution for B2B companies.
TRUSTED BY LEADING BRANDS
Collect feedback from any part of the customer journey.
- Launch multi-step, dynamic customer feedback journeys
- Bring all of your structured and unstructured data into a single view, including surveys, meeting notes, online reviews, and more
- Turn disparate data into actionable customer health scores
Drive impactful, cross-functional action.
- Identify root causes of problems and quickly solve them
- Work together across functions and in collaboration with your customers
- Combine digital and human engagement to automate and scale
Identify trends to improve company-wide CX.
- Track the impact of your teams’ actions on NPS over time
- Correlate how improvements in NPS affect churn and growth
- Leverage text analytics to identify root cause issues from unstructured feedback
“The Gainsight features I’m most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer.”
Tom Wix
Director of Customer Success Operations
Additional Resources
Civitas Learning Rapidly Grows Customer Advocacy Using Gainsight for VoC
Civitas Learning is a student success company. Their Student Success Intelligence Platform leverages higher education institutions’ unique data to identify insights to personalize support, scale meaningful action, and measure impact to improve student outcomes.
4 Tips For Scaling Customer Experience In B2B
Four out of five B2B companies expect to compete based on CX alone. But will they actually? For most of them, the answer is no.
Driving Scalable Success for Customers, Yext Increases Customer Advocacy by 10x
Driving Scalable Success for Customers, Yext Increases Customer Advocacy by 10x "With Gainsight, we can structure our customer journey to repeatedly deliver success. Since last year, we’ve seen a significant increase in retention, and advocacy is through the roof.” - Wendi Sturgis, CCO Yext is defining a new category called digital knowledge management, which helps businesses manage all of the public facts that they want consumers to know across the digital ecosystem.
