The Customer Retention Platform

Keep a good thing growing.

Gainsight gives your people and AI agents the context to act at the right moment, so you can retain and grow more customers.

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Explore the Platform
Agents Handling
ARR Renewed
$8.7Mof $36M ARR ·
$8.7M today
Customer health
87%
Education
Recommended for Vivian at Kensington LawView all →
Setting up deadline reminders & automations
Guide · 4 min read GuideRead →
Mastering Matter Organization
5 lessons · 32 min · Beginner CourseLearn →
Churn risk spotted early
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Agentic AI, your way.

Buy the foundation.
Build your advantage. Hand off the rest.

Buy the foundation.
Build your advantage. Hand off the rest.

Buy the foundation.
Build your advantage. Hand off the rest.

No assembly required.

Apps and agents ready to work for your team without starting from scratch.

Get started
A person looking at a tablet displaying an AI risk analysis dashboard with a risk level of 4/5 and notes on renewal risk factors.
Add what makes this business yours.

Create your own agents and workflows with your customer context already wired in.

Start building
A woman sits with a mug while a computer interface displays an AI prompt to prepare for a meeting with Kensington Law, showing a list of automated account lookup and analysis tasks.
Keep the outcome. Hand off the work.

Let Gainsight experts and agents run renewals at scale, so you get the outcome without having to staff the motion yourself.

Put Atlas to work
A man and a woman sit at a desk discussing business data displayed in two digital cards showing account coverage and revenue metrics.

Products

Meet customers wherever
they need you. 

Customer Success & Staircase AI

Turn every signal into scored
risk and the right action.

Staircase AI software dashboard displaying a risk alert for a stakeholder change on a $21.8K account with an escalating risk status.
Skilljar

Turn new customers into product
experts with academies that scale.

Elle Academy dashboard showing course progress, navigation menu, and a list of available learning paths and certification tracks.
Product Experience

Drive adoption with in-app guidance
that meets users where they get stuck.

A software interface overlay titled “Hi Vivian” featuring a search bar, suggested prompts, and a list of recommended articles and courses.
Customer Communities

One place for customers to ask,
answer, and learn together.

A dashboard interface for a legal community platform featuring an AI search bar, trending topics, a discussion feed, upcoming events, and a leaderboard.
Atlas AI-Native Services

Gainsight covers the long-tail accounts you can't with our AI agents and renewal experts.

A dashboard showing Gainsight agent metrics, including 361 agent handlings, 14 RM queue items, 9 reviews needed, and $1.42M in renewals, with the system set to Co-pilot mode.
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Customer Journey

See the whole customer,
across the whole journey. 

Onboarding

Make kickoff feel like a continuation, not a reset.

Explore
Slackbot interface showing a handoff brief for Huntington Industries, including goal, commitments, stakeholder labels, and a “Ready to send” draft for a kickoff meeting.
Adoption

Don't wait for customers to tell you they're stuck.

Explore
Software interface showing an “Adoption agent” status for Kensington Law and a drafted email message to Maria regarding Scripts.
Engagement

Know who's leaning in and who's drifting away.

Explore
Interface showing a legal AI assistant response to a question about tracking exhibit numbering, alongside a dashboard for Windham Legal Group showing health, usage, and community metrics.
Learning

Close the gap between shipped and understood.

Explore
A software interface displaying a course titled “Automate Deadline Workflows” with lessons, a “Start” button, and a separate card showing a “Customer health” score of 82.
Renewal

Spot the warning signs before renewal day.

Explore
Renewal Agent dashboard for Kensington Law showing a risk score of 72, a trend graph labeled with risk points, and a list of specific risk factors including stopped replies and decreased logins.
Expansion

Find the growth already inside your customer base.

Explore
Dashboard interface showing the account health metrics and expansion opportunities for Kensington Law, including a growth chart and a recommended next step to create an opportunity.
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Customer Outcomes

This is what better retention looks like. 

80%
faster onboarding for the most engaged admins

We proved that digital CS doesn’t just scale your reach — it can actually make the experience better.

Jon Honari
Director of Global Digital Customer Success
Find Out How

14pp
increase in digital onboarding score

I see scale not as an either/or but as an and to our dedicated CSMs — the digital team is uniquely positioned to guide every end user towards their next step to achieve value.

Bo Sun
Global Head of Customer Success
Find Out How

10%
increase in gross revenue retention (GRR)

We put it all on Gainsight to help us identify parameters that drive a great experience, so teams don’t go rummaging for data.

Brad Casemore
Chief Customer and Growth Officer, PartsSource
Find Out How