Customer Education ROI Calculator
What Impact Can Digital Customer Education Have On Your Business?
It’s no secret that digital customer education saves companies time and money. But what does that really mean for you? Use our calculator to see just how much you can be saving with digital customer education today.
Your Results
Based on your answers, here's how much time and money you could be saving with digital customer education.
Potential Losses
### Hours of CSM Time
Your team is spending ### hours a year manually training your customers that can be better spent and reinvested in revenue- and retention-driving functions.
$###k on Training Expenses
Based on your results, your ### hours is costing you ### on training-and support-related expenses. This accounts for salary, IT equipment and support, healthcare, benefits, etc.
Potential Gains
## Employees
The performance and efficiencies gains of a digital customer education program is equivalent to hiring ## CSMs to your team (without actually adding them).
$##M Additional Revenue
On average digital customer education increases retention by 7.4%, which means you could be saving yourself an additional $##M a year by improving your retention rates.
## Customers per Year
A digital customer education program could save ## of your customers from churning this year due to more efficient and effective training methods.
Grow with Digital Customer Education
We know you have plans to grow your business. Whether you’re growing slowly or quickly, digital customer education will help you grow without increasing headcount. See the difference digital customer education can have on your Customer Success teams and costs as your company grows over the next 3 years.
| 🔻 Without Digital Customer Education | 💚 With Digital Customer Education |
|---|---|
| 5% Growth Per Year | |
| Continue to leverage your current CSM Team | Continue to leverage your current CSM Team |
| 10% Growth Per Year | |
| Continue to leverage your current CSM Team | Continue to leverage your current CSM Team |
| 20% Growth Per Year | |
| Continue to leverage your current CSM Team | Continue to leverage your current CSM Team |
| 50% Growth Per Year | |
| Continue to leverage your current CSM Team | Continue to leverage your current CSM Team |
| 🔻 Without Digital Customer Education | 💚 With Digital Customer Education | |
|---|---|---|
| 5% Growth Per Year | Continue to leverage your current CSM Team | Continue to leverage your current CSM Team |
| 10% Growth Per Year | Continue to leverage your current CSM Team | Continue to leverage your current CSM Team |
| 20% Growth Per Year | Continue to leverage your current CSM Team | Continue to leverage your current CSM Team |
| 50% Growth Per Year | Continue to leverage your current CSM Team | Continue to leverage your current CSM Team |
Put Your Results into Action.
