AI CSMs: Our Future, or Fiction?

AI has already transformed the world, including Customer Success. But what IS the future of CSMs in an AI-driven customer success landscape, especially at a time where more headcount isn’t the answer?

From predictive insights to automation, AI enables CS teams to eliminate operational blind spots, scale efficiently, and shift focus from reactive renewals to strategic growth initiatives—changing the role of the CSM forever.

Join Martin Schneider of Constellation and Ori Entis of Gainsight to hear:

• How AI can simplify the CSM role by eliminating transactional, admin work
• The future of CS as a relationship-driver, leveraging human-first AI to help CSMs be more human
• How to leverage AI-driven insights to inform CS strategy and prioritize customer growth

This session will equip you with actionable insights to incorporate AI into your 2025 strategy and position your CS team as a strategic business driver.