How Gainsight Created a Single Source of Truth for Diverse Customer Data at Sendcloud
With thousands of customers ranging from small businesses to large enterprises, Sendcloud needed a centralized system to track customer interactions. Gainsight provided a single source of truth, enabling visibility across teams.
Gainsight is the single point of truth, I would say, because we have lots of integrations and we have all the customer data in one place.
Staircase AI
Real-time, Al-powered customer engagement insights across all conversations.
Customer Success
Drive retention and expansion with the industry’s leading Customer Success platform.
Product Experience
Improve user adoption with in-app engagements and meaningful product analytics.
Customer Communities
Give your customers a single hub for anytime, anywhere self-service.
Skilljar
Scale onboarding, boost adoption, and monetize customer education.
Customer Education
Digitize customer onboarding and training with on-demand education.