Okay, let’s cut to the chase: We just acquired Skilljar, the leader in Learning Management Software (LMS). And honestly, we are buzzing with excitement. This isn’t just another business move; it’s a fundamental shift in how we think about customer education, and it will be huge for you, our customers. We see this as the evolution of learning. Learning used to mean classrooms and rigid schedules, and online courses improved accessibility, but we know learning is more immediate. It’s now about solving problems in the moment—a quick search, a timely email. That’s why we acquired Skilljar—to make learning accessible directly in your workflow, wherever you need it.
Building on this shared foundation and Gainsight’s established leadership in customer education, we’re accelerating the journey towards an Agentic future. This acquisition accelerates that vision, taking us beyond static courses to intelligent agents that deliver learning in the moment. And it’s a significant move, bringing together the top minds in Customer Education and Customer Success. We’re uniting Gainsight’s and Skilljar’s expertise to create the largest network of Customer Education professionals, serving a vast community of 34 million learners and offering 661 million courses across Gainsight CE and Skilljar.
The Agentic AI Paradigm Shift: Learning Everywhere
Look, AI gets a lot of hype. But at Gainsight, we’re focused on making it practical. We’re using AI to automate the tedious stuff, personalize learning paths, and get you the correct information at the right time. But we’re not taking humans out of the equation. We’re using AI to augment human expertise, not replace it. It’s about making your life easier, plain and simple.
So what does “learning everywhere” really mean? We’ve all experienced the frustration of fragmented learning. When figuring something out, you bounce between a learning platform, online courses, and community forums. It’s clunky. We’re putting an end to that with Skilljar by Gainsight.
Imagine this: you hit a snag. Instead of searching through manuals or external platforms, imagine receiving: instant tutorials via a QR code while troubleshooting a machine on the factory floor; contextual software guidance within applications for a clinician managing a medical practice; or personalized lessons delivered directly to a field service worker’s inbox, ensuring they get the certifications they need, all on their own terms. It will serve up the exact learning content you need right there and even connect you with peers who’ve been there and done that. It’s like having a personalized learning agent and a supportive community at your fingertips. That’s the power of unifying AI, learning, and community, and it’s our vision—Agentic Education. With Skilljar, we are now democratizing learning, bringing it everywhere, and delivering it in the moment.
What’s Next? Let’s Keep Pushing Boundaries
We’re committed to supporting Skilljar’s existing customers—the big names like Shopify, Verizon, and Zenefits—and we’ll continue investing in AI development. This acquisition also scales our enterprise capabilities and expands our total addressable market, driving adoption across complex organizations and unlocking new verticals, including non-B2B SaaS and non-software customers. It’s a strategic move that builds on our existing success with over 100 mutual customers. We’re not resting on our laurels; we’ll continue pushing the boundaries of what’s possible in customer education.
At the end of the day, this is about more than just technology. It’s about creating a future where learning is engaging, communities are thriving, and you, our customers, are empowered to succeed.
We are genuinely excited about this new chapter and how we are part of the evolution of learning from classroom-based to on-demand to in-the-moment learning. We look forward to sharing more updates as we continue to innovate and build the future of learning and customer success. Stay tuned!
