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In the digital age, customer experience is the bedrock of a successful business, and companies are continuously seeking innovative ways to engage and support their…
You’ve decided to replace your old learning management system (LMS), upgrade your existing one, or launch one for the first time. In any case, the issue now becomes:…
“Is our online training having a positive ROI?” If you’ve been on an L&D team for any period of time, someone’s asked you this question (probably…
Whether you call it product-led, customer-led, or digital-led, cohesive user journeys in your product are key to successful product and overall customer experiences. Cohesive journeys…
Well defined customer touch points are the foundation of a strong digital experience with your product. And as the SaaS industry evolves and gets more…
In the current market, a company’s future is increasingly being determined by its existing customers. As new business growth slows down, companies that retain and…
A customer success strategy helps you engage customers and manage retention rates. But developing a strong customer success strategy requires time and effort. Particularly, you need to educate your customer base and make them…
In the fast-paced digital landscape, delivering exceptional customer experiences has become a crucial aspect of any successful business. Companies that prioritize understanding their customers’ needs…
This article was originally written by Barb Mosher Zinck and published on Diginomica. Every company has some type of motion around the customer journey, according…
As a professional, you’ve probably received plenty of questions about eLearning ROI (return on investment) and if your online training program is working. You want to help…
Churn is the enemy of every customer-focused business, which is why customer education is a vital part of acquiring and maintaining customers. Used properly, customers…
The uncertain times are leaving many B2B businesses in a cloud of mystery. What’s not hanging in the balance, however, is your customers’ expectations. In…
What do Digital Customer Education Programs and snowballs have in common? They both grow over time. By now, your learning journey is well underway. You’ve promoted the heck…
As the technology sector transitions from hyper-growth to durable growth, SaaS companies are shifting their focus to safeguarding Net Revenue Retention (NRR) and ensuring customer…
When considering “user training,” your mind likely goes to a typical onboarding meeting or company training session. However, this is no longer the only (and…
Every software product is different — it’s possible your software is unlike anything your customers have seen before. The earliest stages of your business’s relationship…
As Customer Success (CS) matures and enters a digital era, operations have never been more pivotal. CS teams are charged with perfecting a seamless omnichannel…
By now, you’ve heard the big news (but just in case you didn’t): Gainsight acquired the leading Customer Education Platform Northpass. For the boring version…
By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company…
As the technology market enters a new era, Customer Success (CS) has become a critical differentiator for businesses. According to Gainsight’s The Evolution of Customer…
Delivering exceptional customer experiences is imperative for all Customer Success teams. However, ensuring that you deliver the right information, at the right time, through the…
Many organizations face the challenge of a fragmented customer journey—especially because their tech stack, with many disparate customer-facing tools and resources, is disjointed and disconnected. …
“This should come as no surprise, but the most digital part of Customer Success is in your products. And the best digital products really see…
When I joined Coveo, they had a great Customer Success (CS) team and were doing an excellent job servicing customers. They were a small group…
The curtains have closed on another remarkable edition of CxO Summit EMEA, leaving us buzzing with excitement and brimming with new ideas. Over two days,…
If you’re a Customer Success Manager, you’re probably suffering from TMT syndrome – Too Many Tasks! Using the right productivity tools can turbocharge account and…
Digital Customer Success (DCS) is continuing to evolve as a way to elevate and scale customer experiences—without burning out Customer Success Managers (CSMs). With a…
Unless you’ve been living underground clinging to a low-fi lifestyle, then you’ve likely heard of the AI-powered revolution taking the world of Customer Success and…
Customer health scoring is a crucial tool for measuring and predicting customer sentiment, retention, and expansion. But many organizations stumble when designing their first scorecard,…
If you know anything about me or my leadership style, one thing is for certain: my strategies for being a CEO and a dad have…
Nick Mehta, CEO, Gainsight, recently had a chance to sit down with Ryan Neu, CEO, Vendr, and Chris Collins, CCO, Tricentis, to discuss one of…
When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified…
NickGPT + way-too-many-shoe-changes + Taylor Swift + Digital Customer Success + the best community ever = Pulse 2023. The tenth anniversary of Pulse was the…
This article was written by Phil Wainewright and originally published in Diginomica. At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled…
Can you believe it’s been an entire year since the 2022 GameChanger Awards? Every year at Pulse, we recognize industry leaders who have made significant…
On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. And no, we aren’t talking…