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It’s no surprise that highly engaged customers tend to be happier, longer-lasting customers. But there’s a catch: It can be a challenge to reach every…
The conventional wisdom at many SaaS companies is that they’re not ready for customer education or customer community. Many leaders say they’re focused on building…
It’s time to roll out the red carpet and prepare for a change of scenery because Pulse is on the move! Brace yourselves for an…
Customer Success (CS) is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like…
The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital…
MoveWorks, a leading AI copilot platform, rocketed to rapid growth status as the AI-driven enterprise sector took off last year. In just 18 months, MoveWorks…
Autodesk, a pioneer since its establishment in 1982, has been at the forefront of creating tools that power the architecture, engineering, construction, manufacturing, and entertainment…
That’s a wrap on Pulse Europe 2023 at Passenger Terminal Amsterdam. As the sun sets on the city of bicycles, the Pulse community reflects on…
The holiday season is upon us, but customer success is always on our minds. As we wrap up another hectic year and start returning to…
Every year at Pulse Europe, we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and…
Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the…
In the dynamic landscape where the rules of business are continually evolving, the concept of community has undergone a transformation. Once seen as a support…
Gainsight has always been a leader in the industry, from being the first to establish Customer Success itself, to evolving with changing customer needs, to…
Does this scenario sound familiar? Customer data scattered across various systems, workflows bottlenecked by manual processes, and an overarching need for a more unified and…
You searched for your LMS, went through the RFP process, implemented the platform, and are preparing for launch. But first, you need content. We often…
Mission and Vision Statement: Gainsight is committed to advancing Diversity & Inclusion in alignment with our company’s overarching purpose, which is “To Win in Business…
We recently published an overview of what to expect in the first 30, 60, and 90 days of launching a customer community. In this article,…
Consumers have made it clear that customer experience reigns supreme and they’re willing to pay more for it. Part of that experience is how you train…
If this past year has shown us anything, it’s that companies with the most agility and a strong focus on the customer are the ones…
Customer Success professionals are under more pressure than ever. Manage more accounts. Secure more renewals and customer expansion opportunities. Increase Net Revenue Retention (NRR). Drive product…
The identity and access management company Okta provides cloud software that helps companies manage and secure user authentication into applications. They also help developers build…
There’s no question: AI is on fire. In North America alone, total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b…
Launching a Customer Community can feel overwhelming. From building a content strategy to getting your cross-functional teams aligned, there are a lot of boxes to…
In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of…
What’s an LMS Platform? So, what’s an LMS platform? An LMS platform or learning management system is a software platform you can use to create, manage, deliver…
It’s been said that success is a two-way street. Here at Gainsight, we prefer to say that success is a bi-directional integration, because, well, we’re…
Whether you’re a parent, a pet parent, or the founder of a business, you know there’s nothing more satisfying than watching someone or something you…
Pulse takes the Big Apple! That’s a wrap on Pulse Encore NYC, where attendees joined a more intimate Pulse experience filled with insightful sessions, all-star…
We’ve all been in a situation where a customer’s health score doesn’t match reality. But how do we figure out what’s really going on with…
For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. Today, CS teams must…
Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels…
Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. But training can pay dividends before a sale, leading…
Customer success is no longer an afterthought—it’s a strategic imperative. To ensure your customers are not just satisfied but thriving, you need the right tools…
The learning management system (LMS) market continues to grow — the market’s expected to grow from around $16b in 2022 to nearly $41b by 2029, representing a…
This LMS overview is a comprehensive exploration of the software, its benefits, popular features and advice about choosing the right LMS for your organization. LMS…
In a market where retention and customer expansion are a top priority for revenue growth, the effectiveness of health scoring can be a game-changer. You’ll…