Gainsight for Executives

Your organization’s single source of truth for customer insight.

A person is working at a computer with business analytics on the screen, displaying charts and a list of renewals. The workspace, crucial for Customer Success Teams, includes a keyboard, mouse, and documents. Transparent geometric shapes overlay the image.

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Set Your Company and Customers Up For Success.

Centralize all of your customer data to provide visibility and maximize efficiency across all functions. With easy access to the metrics that matter, you can have more meaningful conversations about the strategic direction your company and customers are heading.

Find trends and growth opportunities in your customer base.

  • Inform your strategy with forward-looking, AI-powered insight that helps you identify, understand and focus your resources on the activities proven to impact key business metrics.

  • Show the impact your team is driving for customers, both day-to-day and at the boardroom level.

  • Take the guesswork out of land-and-expand motions with a holistic, shared view of retention and expansion metrics across your install base.

A dashboard displaying survey insights with metrics like Sentiment, NPS, CSAT, and CES. A graph shows the relationship between customer success automation and weekly active users, highlighting how increased activity boosts scores. Colorful circles represent various topics.

Align around a single, complete view of your customer.

  • Easily get the big picture of your customers’ health and risks.

  • Equip your organization with a full understanding of what’s happening at every account.

  • Access relevant insight when and where you need it, including on mobile.

The tablet showcases a software dashboard with scorecards and a line graph at the top. Designed for Analytics Teams, the interface features categories such as Development, Engagement, and Support, complete with various metrics and colored indicators in a user-friendly layout.

Deliver winning customer experiences and outcomes at scale.

  • Empower your organization to make the most of every customer interaction, from in-product engagement to step-by-step renewal playbooks.

  • Reduce costs and effort by allowing your team to automate proven customer engagement tactics.

  • Create the closed-loop infrastructure to learn from and act on key customer experience signals.

A tablet displaying an email draft discusses high data usage and offers assistance, highlighting ways Customer Experience Teams can optimize email management. The interface shows options to edit, cancel, or preview the email for enhanced Customer Experience.

Additional Resources

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