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Customer Expansion & Cross-sell Software

Drive Expansion Revenue With Laser-Focus

Know where to expand and tap into opportunities programmatically.

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A laptop displaying Gainsight's Customer 360 dashboard with customer engagement history highlights the potential for customer expansion. A pop-up on the left shows customer details with a profile picture, name, title, and engagement status. The background reveals a detailed workflow or timeline in a grid format.
Trusted by Leading Brands

Understand Which Customers Are Ready for Upsell and Cross-sell

Increase revenue by taking advantage of customer expansion opportunities the moment they arise. Gainsight will help to ensure you’ll never leave money on the table by surfacing customers ripe for upsell and cross-sell based on health and other measures and providing systematic ways to execute on them to impact your bottom line.

$15M

CSM-sourced opportunities

Imprivata logo

47%

increase in expansion close rates

Identify

Stop missing revenue opportunities.

  • Proactively identify opportunities in your customer accounts and trigger Calls-to-Action to drive the conversation

  • Accurately forecast upcoming renewals with Renewal Center using likelihood scores based on customer success insights

  • Unlock a new pipeline source with Customer Success Qualified Leads (CSQLs) and showcase the impact of CS on revenue growth

  • Increase your customer’s awareness of new enhancements with targeted in-product engagements

A dashboard displaying renewal data with charts and graphs, highlighting customer expansion. It includes a bar chart of monthly renewal forecasts, a pie chart of churn rates, and a summary panel showing renewals due ($53.8M) and forecast ($47.3M).

Align

Improve alignment and collaborate efficiently.

  • Keep your expansion teams aligned with a single view of the customer with C360 and provide visibility into recent activity by keeping cross-functional records of activities through Timeline

  • Create a cross-functional record of activities in Timeline to provide visibility into recent activity

  • Unite internal teams using Customer Goals and Success Plans to keep them aligned as they guide customers to achieve their desired outcomes and increase ROI

  • Collaborate with Sales and Marketing, and operationalize the flow of leads from Customer Success into the pipeline

A laptop screen displays a Gantt chart detailing tasks for onboarding success and customer expansion. It shows task names, start and due dates, and progress percentages. Tasks are listed in a column, with a timeline to the right, indicating completion and milestones.

Optimize

Scale proven expansion plays with consistency.

  • Trigger automatic alerts paired with best-practice Playbooks so CSMs can quickly take action on expansion opportunities

  • Leverage adoption data to better explore expansion opportunities and target campaigns related to product usage trends

  • Automate important touchpoints in the customer journey with Journey Orchestrator

A laptop screen displays a flowchart in Gainsight's Journey Orchestrator interface, showcasing customer expansion strategies. Various icons are connected by colorful lines. The interface features tabs labeled "Model" and "Participants" alongside a sidebar filled with actions, conditions, and controls.

We’ve seen double digit increases in renewal rates and expand rates, when we’ve applied customer success with Gainsight.

Ed Daly
Senior Director of Global Customer Success

Additional Resources

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On-Demand Webinar
Driving Expansion Through Digital Experiences

Learn how Gainsight’s cross-functional teams have worked across product, marketing, and CS Ops to deliver a cohesive digital customer experience that drives expansion, delivers new…

Watch
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Datasheet
The Role of Customer Success in Expansion and Renewal

It’s Time to Make Your CS Team a Growth Driver According to the 2022 Customer Success Index, companies are starting to experiment with ways that…

Check It Out
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Blog Post • September 14, 2020
Uplevel Renewal and Expansion Strategies with New Revenue Optimization Capabilities

This post was co-authored by Martta Eicher Rabago. Janet Jackson once asked, “What have you done for me lately?” Well, from Gainsight’s customer-centric perspective—a lot!…

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