Customer Retention Software
Predicting Customer Churn is Easier Than Ever
Accurately predict customer churn and take proactive steps to address problems at scale.
Trusted By Leading Brands
Don’t Let Churn Sneak Up On You Again
Change your retention strategy from reactive to proactive and gain customers for life. Gainsight will help you get ahead of churn by surfacing at-risk customers before it’s too late, mobilizing your entire team, and providing consistency so you can increase retention at scale.
127%
increase in net retention rate
100%
net retention rate achieved
Identify
Stop missing the signs.
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Confidently manage and forecast renewals with all of your customer data conveniently located in Renewal Center
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Leverage in-product data science to effectively determine the likelihood of a customer’s renewal
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Maximize efficiency with Reports & Dashboards that keep your teams, processes, and systems aligned
Act
Take proactive measures to address risk.
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Reduce the time it takes to understand which customers are at-risk with automated Calls-to-Action in Cockpit
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Arm your CSMs with best-practice Playbooks to make renewals more efficient and consistent across your teams
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Ensure your team has visibility into customer risks with a historical view of activities in Timeline
Align
Drive retention at scale.
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Mitigate risks at scale without needing extra headcount with automated programs in Journey Orchestrator
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Deliver more value and increase product stickiness with targeted In-App Engagements directing customers to new, useful features and enhancements
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Create cross-functional alignment for teams like Customer Success, Sales, Support, and even executives to stay focused on customer risk
We’re able to monitor significant portions of the entire health of our business. I literally use it as flight controls for not only the customer success organization but as a member of the executive team where we can make strategic decisions about what we see in Gainsight.
Additional Resources
While we face the challenges of the new normal ushered in as a result of this pandemic—record job losses, global shelter-in-place policies, and a fractured…
Customer churn. It’s on everybody’s mind. Studies show that customer churn is costing U.S. businesses $136 billion a year. Even though you might not be…
Customer retention is crucial to the health of any business. Use Gainsight's Essential Guide to Churn reduce churn and increase revenue.
