Resources
Ideas to Inspire Your Next Big Win
Gartner® Magic Quadrant for Customer Success Platforms.
Gainsight has been named a Leader in the October 2024 Gartner® Magic Quadrant for Customer Success Platforms.
The State of AI In Customer Success, 2024 Report
Get insights from 175 companies on the pivotal role AI plays in transforming how they engage with their customers.
Gartner® Market Guide for B2B Customer Community Platforms
Learn why sustained, digital customer engagement and education are critical for subscription-based business models.
Create Organizational Alignment To Your Customer Success Priorities Business transformations are hard! They require significant amounts of patience, energy, and incredible degrees of resilience. Saying…
Learn the basics of customer success and how to measure your progress Building a customer success function can be a daunting task, but it doesn’t…
All Signs Point to Growth. New Report Shows Growing ROI of Customer Success. Now available from Gainsight, in partnership with RevOps Squared: The Customer Success…
According to a 2022 Harvard Business Review study, 96% of respondents believe the quality of an organization’s digital product experience has a direct impact on…
What’s inside: What is product-led growth? The product-led flywheel Strategic and tactical guidance on driving onboarding, adoption, retention, and growth using in-product experiences Using Gainsight…
Six simple steps to starting your customer success strategies Customer success is not only an essential part of winning businesses from SaaS to healthcare. It…
Scaling is critical to every business, even if it’s not something that happens to everyone. All companies begin with the idea that they’ll build something…
Looking for a complete guide to effective Customer Success? Download our eBook to find out all the tools you need to boost retention, drive user…
Take our PLG readiness assessment to see how your strategy stacks up and discover what you need to do to build a best-in-class PLG strategy.…
CS Ops Unplugged showcases effective strategies from leaders in the CS Ops field through 6 unique, interactive, audience-powered sessions.
Use this template to help itemize your budget requests for the next fiscal year.
In the 15th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with John O’Melia,…
Almost 10 years ago, we released the 10 Laws of Customer Success. At the time, we hoped to get people excited about Customer Success, build…
In the 14th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Tom Vane,…
In the 13th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Dana Soza,…
In the 12th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Eduardo Amorim,…
In the 11th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Jeffrey Heckler,…
In the 10th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Jessica Owens,…
In the 9th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Lara Barnes,…
In the 8th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Andrew Cutler,…
In the 7th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Henry Trevelyan…
In the 6th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Rachel Provan,…
In the 5th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Rav Dhaliwal,…
In the 4th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Donna Weber,…
In the 3rd episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Erika Tornice,…
In the 2nd episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Christophe Labreure,…
In the 1st episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Michelle MacCarthy,…
Alignment means that everyone in the organization must give up their passive understanding of customer success and its goal. It demands active participation from every…
We spoke to product leaders from 11 of the top B2B SaaS companies to learn about their strategies for product development, GTM, growth, and measurement –…
In episode 18 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Maranda Dziekonski, Vice President Customer…
In episode 17 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Troy Pratley, Head of Customer…
In episode 16 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Selena Jankulovska, Area VP Account…
Find out how an investment in Gainsight can drive a measurable impact in annual recurring revenue and overall enterprise value over a 5-year period.
In episode 15 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Shanta Bodhan, Customer Success Manager…
In episode 20 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Rosalyn Curato, Chief Customer Officer…
