Resources

This template guides you through the decision-making and evaluation process required to choose the right Learning Management System (LMS) for your customer education program. This…

Creating online courses can be a tedious and overwhelming process. This template makes sure it’s not.

The information you need to become a savvy LMS buyer Selecting the right learning management system (LMS) solution is a major task for any organization.…

We have boiled it down into a simple process called the Learning Ops Flywheel. For the full details, download our eBook to learn how to:…

Creating videos for your customer education program, but don’t know where to start? This free checklist shows you how to do that and a whole…

An easy tool to help you establish and grow your partner enablement education programs With this checklist you will: Plan better programs Create the right…

Durable growth relies on a data-driven product roadmap Product roadmaps are more than a list of upcoming features—they are a vision for the future of…

Drive Growth with Customer Success Qualified Leads Customer Success teams are in a unique position to drive revenue growth. Companies that are focused on sustainable…

Durable growth strategies are on every CS leader’s to-do list, which means everyone is trying to balance human capital, face-to-face engagements, digital-led strategies, and an…

What are the absolute must-have metrics for CS — success? Get the full guide for definitions, examples, and best practices for building a winning Customer…

Learn how companies prioritize product-led growth models and track their success.

Report shows 10 point disparity between User and Buyers NPS The Customer Success Index 2022 offered a wealth of interesting insights. Most importantly, it highlighted…

AI-Driven Insights with Impact Analyzer Impact Analyzer is powered by Gainsight’s Horizon AI, the first and only Customer Success platform embedded with AI helping companies…

Customer Success Managers need a tool to streamline their day-to-day customer management activities and enable them to maximize productivity. Gainsight Home provides CSMs with this…

Download our RFP template and start outlining your LMS needs. What You Will Receive: An RFP letter template to help you summarize the key information…

Learn why it’s necessary to empower and grow your CS Operations team Moving into post-pandemic times, the evidence of the benefit of CS automation, specifically…

SaaS companies are doubling their investment in PLG. Here’s how to do that right. In the Product-Led Growth Index 2022, almost half of the companies…

Cost of Retention shows the amount spent on retention per customer on an annual basis. It’s important to keep in mind that when entering the…

Net Promoter Score (NPS) is a widely-used metric that measures and evaluates customer loyalty. Customers rank their likelihood of recommending your product or service on…

Logo Retention is the ratio of renewed contracts to the amount of contracts with the potential to be renewed. This metric shows retention in terms…

How much are you expanding your existing customer base through upsell and cross-sell year-over-year or month-over-month? As a function of the Cost of Acquisition (CAC),…

This is the total value of contracts renewed minus contracts churned. The key difference between this number and Net Renewal Rate is that it does…

This is the total value of contracts renewed and expanded, whether through upsell or cross-sell, minus contract value churned (includes down-sells). It’s the most fundamental…

In this ebook, you will learn the value of a great product experience, the components necessary to deliver it, and best practices to align your…

Explore the evolution of Customer Success over the last 10 years, including why today’s customer is in the driver’s seat.

It’s Time to Make Your CS Team a Growth Driver According to the 2022 Customer Success Index, companies are starting to experiment with ways that…

Learn how to align your teams seamlessly, from CS to Product to Sales to the C-suite It’s 2022 and 95% of companies Gainsight surveyed this…

Implement faster with Gainsight’s new Configuration Wizard. Get started with the industry’s leading customer success platform, using a guided approach to: Connect & Sync Your…

SaaS Companies Are Doubling Down on Product-Led Growth The data is clear! The Product-Led Growth Index 2022, a report from Gainsight, in partnership with RevOps…

Learn how companies use CS to earn expansion opportunities and more.

In today’s SaaS-driven world, software companies are increasingly flipping the script and using their own products to get to the next level. To do this,…

This ebook is for product professionals that need clarity so that they can continue to be confident in what they are building. Product leaders spend…

How Cross-Functional Teams Influence CS Outcomes Customer success alignment means more than agreeing CS is important. To really make an impact, everyone must be clear…

How To Win At Customer Onboarding Of all of the moments of truth along the customer journey, the onboarding process might be the most impactful…

Power Customer Outcomes With Powerful Health Scorecards An important milestone for early maturity customer success teams is establishing a meaningful and effective health scorecard. Your…

Meet Your Customer Success Revenue Partners Companies across industries recognize the role CS has in driving higher company growth and valuation. But just like anything,…