Resources

Gainsight helps you find opportunities from your existing customers and users to unlock new growth. With Gainsight, you achieve growth that withstands the peaks and…

Leverage your Product to grow in all market conditions As market conditions continue to fluctuate, SaaS organizations look to reliable and predictable ways to meet…

Turn product experience data into product roadmaps that deliver value and create durable growth for your organization. The Product-Led Growth Index 2022 found that 57%…

Deal expansion is a top goal for many organizations — it’s easier and less costly to upsell a happy customer than to land a new…

Discover what you need and make the right platform choice The Complete Buyer’s Guide to Community Software is the comprehensive resource for choosing community software…

Everything you need to know to launch, grow and maintain your own wildly successful B2B customer community A guide for customer success teams, product leaders…

Scale human engagements without increasing headcount Gainsight allows you to build and manage a Pooled CSM Model so you can scale your personalized customer success…

Learn how to implement durable growth strategies even in unreliable markets SaaS companies are experiencing an uncertain future right now. As CEO of Gainsight, Nick…

Learn how to scale efficiently with CS strategies in an uncertain market. SaaS companies are facing a make-or-break moment right now. The era of “growth…

Build a durable business that scales with digital customer success. Many companies are collectively facing a sink-or-swim moment, forced to do more with less. But…

Business growth you can depend on, even in unpredictable markets In the past few years, SaaS companies followed a “growth at all costs” mindset. While…

Gainsight’s Chief Customer Officer (CCO) Kellie Capote interviewed customer success leaders to get real-time, on-the-ground insights into what works—and what doesn’t. Based on Capote’s Gamechanger webinar…

Everything you need to know about product experience and how it impacts your growth goals. The customer journey is an essential part of acquisition, expansion,…

Build durable growth for your enterprise business with the right product analytics. Durable growth requires organizations to remove any possible surprises that might come from…

Delivering exceptional customer experiences at scale requires the right customer insights. Stop gating reports and dashboards or burdening your admin with custom requests. Self-Service Analytics…

5 Strategies for quickly evolving your new CS organization The Customer Success Index 2022 revealed that 95% of companies surveyed reported having a CS function…

Automating value delivery with customer-centric business models Author and consultant Geoffrey Moore provides an illuminating history of customer success and its impact on the future…

Improve your acquisition and expansion rates with product qualified leads (PQLs) Findings from The Product-Led Growth Index 2022 indicate that free trials using PQLs result…

To get to the next level in business, you first need to know where you are. The secret to efficient growth lies in your product.…

Set strategic goals to enable yourself for success This template features a professionally structured system to help you set SMART goals. Find out how to…

This template guides you through the decision-making and evaluation process required to choose the right Learning Management System (LMS) for your partner training program. This…

This template guides you through the decision-making and evaluation process required to choose the right Learning Management System (LMS) for your gig workforce training program.…

This template guides you through the decision-making and evaluation process required to choose the right Learning Management System (LMS) for your customer education program. This…

Creating online courses can be a tedious and overwhelming process. This template makes sure it’s not.

The information you need to become a savvy LMS buyer Selecting the right learning management system (LMS) solution is a major task for any organization.…

We have boiled it down into a simple process called the Learning Ops Flywheel. For the full details, download our eBook to learn how to:…

Creating videos for your customer education program, but don’t know where to start? This free checklist shows you how to do that and a whole…

An easy tool to help you establish and grow your partner enablement education programs With this checklist you will: Plan better programs Create the right…

Durable growth relies on a data-driven product roadmap Product roadmaps are more than a list of upcoming features—they are a vision for the future of…

Drive Growth with Customer Success Qualified Leads Customer Success teams are in a unique position to drive revenue growth. Companies that are focused on sustainable…

Durable growth strategies are on every CS leader’s to-do list, which means everyone is trying to balance human capital, face-to-face engagements, digital-led strategies, and an…

What are the absolute must-have metrics for CS — success? Get the full guide for definitions, examples, and best practices for building a winning Customer…

Learn how companies prioritize product-led growth models and track their success.

Report shows 10 point disparity between User and Buyers NPS The Customer Success Index 2022 offered a wealth of interesting insights. Most importantly, it highlighted…

AI-Driven Insights with Impact Analyzer Impact Analyzer is powered by Gainsight’s Horizon AI, the first and only Customer Success platform embedded with AI helping companies…

Customer Success Managers need a tool to streamline their day-to-day customer management activities and enable them to maximize productivity. Gainsight Home provides CSMs with this…