Resources

In an era where every dollar counts and market demands are ever-evolving, understanding how to shift from siloed retention tactics to a comprehensive focus on…

Use AI-powered email in Gainsight to save time and create more compelling communications.

For executives, particularly those in Customer Success and Customer Marketing, mastering value storytelling is essential. These narratives demonstrate your team’s ongoing commitment to delivering tangible…

Discover the future of Customer Success with our comprehensive guide: “The Gen AI Readiness Checklist for SaaS Customer Success Leaders in 2024.” In today’s fast-paced…

2024 Gartner® Market Guide for B2B Customer Community Platforms has recognized 8 vendors as Representative Vendors. In this report, Gartner states, “Community management is an…

Ready to transform your customer experience and drive efficient growth? Of course, you are! An online community can be a scale engine for low-effort, maximum-impact…

Shantan Reddy, our Sr. AI Product Manager at Gainsight, breaks down the omnipresence of AI with a touch of awe. Imagine a world where AI…

Meenal Shukla, Director of Customer Success at Gainsight, champions AI as a pivotal tool that harmonizes with human effort, unlocking unprecedented potential in customer engagement.…

Ophir Sweiry, Gainsight’s visionary VP of Product Design, is ready to take us from flat screens to the dynamic realms of 3D. With a dash…

Denise Stokowski, Gainsight’s SVP of Product Management, reflects on AI’s potential to transform business interactions at every level. In a world bombarded by information, Denise…

Gainsight’s CIO Karl Mosgofian is excited about breaking down the barriers to data accessibility. By introducing natural language interfaces, Karl sees a future where insightful…

Nick Mehta, Gainsight’s CEO, draws a bold parallel between AI adoption and the automotive revolution. With AI, it’s not just about keeping pace; it’s about…

It’s no secret that digital customer education saves companies time and money. But what does that really mean for you? Use our calculator to see…

Scorecard Optimizer enhances customer scorecards, offering tailored recommendations for improved accuracy and predictive capabilities.

We analyzed 100k+ data points to uncover true Churn warning signs in 2024. Churn is proving to be one of the biggest challenges for B2B businesses…

Discover the secrets that 98% of leading organizations are leveraging to elevate their Customer Success game this year. Customer success isn’t merely about satisfaction; it’s…

Gainsight AI enhances community management by streamlining content creation, member engagement, and email campaigns, making it easier to deepen relationships and grow communities.

Did you know that 98% of organizations plan to maintain or even expand their customer success investments in North America for 2023? Customer success isn’t…

Did you know that 98% of organisations plan to maintain or even expand their customer success investments in Europe for 2023? Customer success isn’t just…

Real-World Tips for Communicating the ROI of CS the Budget Hawks of Your Business In a dynamic business landscape where change prevails and customer loyalty…

Gainsight AI features have shown high engagement and utility for customer-facing teams. Learn more about what is avaialable to customers and how to get started…

In the world of Customer Success, proactive risk management is the linchpin for ensuring seamless customer experiences. Vanessa Vadas, Customer Success Manager, Enterprise at Gainsight,…

Gainsight AI enhances CSM workflows, automating note-taking, summarizing key customer data, and highlighting actionable insights efficiently.

In Customer Communities: Engage and Retain Customers to Build the Future of Your Business, a team of award-winning CEOs deliver an actionable playbook that explains…

Discover how Digital Customer Success is propelling SaaS companies forward, with 48% adopting efficient growth strategies.

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is particularly true in the dynamic realm…

Wow Your Customers From Day 1 With This Step-by Step Template Customer onboarding is a critical component of Customer Success. Particularly for recurring revenue companies,…

Discover the latest insights and benchmarks on the state of Customer Success in 2023 with Gainisght’s annual Customer Success Index. Gainsight, in partnership with Benchmarkit,…

Customer Education doesn’t have to be a heavy lift to have a profound impact on your customers’ success. From engaging videos to self-paced courses, offering…

In today’s rapidly evolving business landscape, where uncertainty reigns, and customer loyalty is paramount, B2B SaaS companies are strategically shifting towards Digital Customer Success. Discover…

Customer Cheat Sheet quickly summarizes critical customer data, enhancing preparation and responsiveness to evolving customer needs and risks.

From Welcome to Wow: Learn How to Engage Customers Right From the Start How you onboard your customers sets the tone for their entire experience…

Use this guide to evaluate, select, and deploy a corporate LMS Customer education is increasingly critical for the SaaS market. Buyers with reduced software spend…

2023 Gartner Market Guide for Customer Success Management Platforms has recognized ten vendors as Representative Vendors. In this report, Gartner states that “CSM programs have…

Say goodbye to endless PDFs and time-consuming one-to-one sessions. Welcome to a new era of learning, where convenience meets effectiveness. Discover the transformative impact of…

Discover the latest insights and benchmarks on the state of Customer Success in 2023 with Gainsight’s annual Customer Success Index. Gainsight in partnership with Benchmarkit…