Resources

Customer success is the key to sustainable growth, but let’s be real—traditional methods are no longer enough to help customers achieve their expected goals and…

Gainsight is named a Leader in the October 2024 Gartner® Magic Quadrant for Customer Success Platforms. Gainsight was positioned highest for Ability to Execute and…

Churn prevention doesn’t just stop fund leakage, but also contributes to increasing customer loyalty and account expansion. By analyzing real data from thousands of B2B…

Stop letting revenue slip through the cracks. The real gold? It’s already in your customer base. The State of Customer Expansion reveals the secrets of…

Customer Advocacy has proven to be a powerful way to drive growth. But, if you’re starting your advocacy program from scratch, what should be your…

Your Guide to Scaling Customer Success Through Digital Self-Service Strategies Is your team stuck on repeat and putting out the same old fires? It’s time…

It’s time to let self-service do what it does best—handle the basics while you tackle the big stuff. Scale faster, free your team from the…

Don’t risk your customer success strategy on technology that can’t scale with you. This Buyer’s Guide cuts through the noise and gives you the straight…

It’s time to level up your game—because during Dreamforce, Gainsight is turning San Francisco into a real-life treasure hunt. With Staircase AI, you’ll never get…

A community can be a cornerstone of modern customer success strategy. From Fortune 100 companies to emerging startups, customer communities are reshaping how companies engage…

We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…

Learn more about Staircase AI by Gainsight, or book time with our team to see it in action.

Are you ready to launch your first digital customer academy but don’t know where to start? From foundational planning to advanced strategies, this 6-step guide…

AI is creating massive shifts in the customer success industry, and it is critical for CS leaders to understand where it can be most effectively…

It seems that every news story, tech product release, group chat, and even dinner table conversation eventually gets around to AI. And rightly so: AI…

Buying any technology requires a clear understanding of your business case and a thorough evaluation process. When evaluation a CS platform, it’s important to consider…

We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…

“Success for All” is one of Gainsight’s core values that we use as a compass to guide us in every decision we make. To us,…

Ready to revolutionize your customer retention and growth strategy? Dive into our latest ebook, a comprehensive guide on leveraging online community platforms to engage and…

In an era where every dollar counts and market demands are ever-evolving, understanding how to shift from siloed retention tactics to a comprehensive focus on…

For executives, particularly those in Customer Success and Customer Marketing, mastering value storytelling is essential. These narratives demonstrate your team’s ongoing commitment to delivering tangible…

Discover the future of Customer Success with our comprehensive guide: “The Gen AI Readiness Checklist for SaaS Customer Success Leaders in 2024.” In today’s fast-paced…

2024 Gartner® Market Guide for B2B Customer Community Platforms has recognized 8 vendors as Representative Vendors. In this report, Gartner states, “Community management is an…

Ready to transform your customer experience and drive efficient growth? Of course, you are! An online community can be a scale engine for low-effort, maximum-impact…

Shantan Reddy, our Sr. AI Product Manager at Gainsight, breaks down the omnipresence of AI with a touch of awe. Imagine a world where AI…

Meenal Shukla, Director of Customer Success at Gainsight, champions AI as a pivotal tool that harmonizes with human effort, unlocking unprecedented potential in customer engagement.…

Ophir Sweiry, Gainsight’s visionary VP of Product Design, is ready to take us from flat screens to the dynamic realms of 3D. With a dash…

Denise Stokowski, Gainsight’s SVP of Product Management, reflects on AI’s potential to transform business interactions at every level. In a world bombarded by information, Denise…

Gainsight’s CIO Karl Mosgofian is excited about breaking down the barriers to data accessibility. By introducing natural language interfaces, Karl sees a future where insightful…

Nick Mehta, Gainsight’s CEO, draws a bold parallel between AI adoption and the automotive revolution. With AI, it’s not just about keeping pace; it’s about…

It’s no secret that digital customer education saves companies time and money. But what does that really mean for you? Use our calculator to see…

We analyzed 100k+ data points to uncover true Churn warning signs in 2024. Churn is proving to be one of the biggest challenges for B2B businesses…

Discover the secrets that 98% of leading organizations are leveraging to elevate their Customer Success game this year. Customer success isn’t merely about satisfaction; it’s…

Did you know that 98% of organizations plan to maintain or even expand their customer success investments in North America for 2023? Customer success isn’t…

Did you know that 98% of organisations plan to maintain or even expand their customer success investments in Europe for 2023? Customer success isn’t just…

Real-World Tips for Communicating the ROI of CS the Budget Hawks of Your Business In a dynamic business landscape where change prevails and customer loyalty…