The Role of Customer Success in Expansion and Renewal

According to the 2022 Customer Success Index, companies are starting to experiment with ways that customer success teams can influence the expansion and renewal processes.

Of the companies survey, 45% reported that CS is responsible for renewals, while only 17% are responsible for expansion. The stark difference highlights the massive opportunity for companies to leverage CS teams to drive unstoppable growth through their install base.

Download this eBook to learn:

• Why CS should own expansion and renewals
• Six strategies for CS teams to drive Net Revenue Retention
• How to operationalize and scale expansion and renewals