NPS Scores Reveal Disparity in Value Delivered to Users and Buyers

The Customer Success Index 2022 offered a wealth of interesting insights. Most importantly, it highlighted that companies are struggling to deliver value to their active users. Organizations surveyed reported that their median NPS for Users was 10 points lower than Executive Buyers, potentially impacting everything from churn to NRR.

Download the datasheet to learn:

• The single most important feature your CS team can adopt to improve time-to-value
• Strategies for operationalizing your CS efforts
• Important metrics to track to understand what your customers value most