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Capture sentiment for every conversation across your business, as they happen, and understand customer engagement in real-time.
- Measure multi-threaded engagement across customers and contacts to assess sentiment instantly and identify true churn risk
- AI-powered automation automatically alerts you when contacts have gone dark or where there are strong advocates
- Assess team efficiency across accounts with digestible executive dashboards that show unbiased insights into customer trends and needs
Increased customer visibility from 5% to 95%
2x monthly QBRs
25% of CSMs working time saved
AI-powered feedback on 100% of customers
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