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Capture sentiment for every conversation across your business, as they happen, and understand customer engagement in real-time.

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  • Measure multi-threaded engagement across customers and contacts to assess sentiment instantly and identify true churn risk
  • AI-powered automation automatically alerts you when contacts have gone dark or where there are strong advocates
  • Assess team efficiency across accounts with digestible executive dashboards that show unbiased insights into customer trends and needs

Increased customer visibility from 5% to 95%

2x more likely to renew after AI-driven QBR

35%+ improvement in forecast margin of error

70% CSM time saved