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Drive Durable Growth With Customer-Centric Strategies
When it comes to implementing a new Customer Success (CS) framework, we often hear the same concerns: “It’s going to be too complex,” or “How…
Self-service hasn’t always had the best reputation. Static and stale FAQs? Check. Zero personal touch or context? Double check. And when those avenues didn’t work,…
The power of the customer to drive growth for any B2B organization increases exponentially when they connect to a community of others. In fact, many…
Every year at Pulse Europe, we recognize European industry leaders who have made significant contributions to the field of customer success (CS), driving innovation and…
Welcome to the first day of Pulse Europe 2024, Gainsight’s annual conference held at the beautiful RAI Amsterdam. This year, customer success professionals gathered from…
Today’s economy demands organizations grow efficiently, and the best way to do that is by expanding and renewing your current customer accounts. That’s right, Customer…
To most, scaling a company means more. Finding more customers, hiring more employees, all with the goal of earning more revenue. The issue, companies find…
Change can be tough, especially when it involves technology. (Just ask anyone who’s switched from Android to Apple or vice versa.) Humans are creatures of…
For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your product or…
Building a successful business requires laser-like focus. Companies need to hire the right people, find the right customers, and ensure they can keep those customers…
As a customer success (CS) leader, I’ve witnessed firsthand the transformative power of artificial intelligence in our industry. The rapid evolution of AI technology is…
In today’s business environment, everything is fast-paced, customers are always on, and teams are strapped for resources. Plus, even if organizations had the resources to…
Hey there, expansion enthusiasts! If you’re on the front lines of securing revenue, then you know that spotting opportunities for growth is like finding hidden…
This past week, we shared one of the most significant announcements in Gainsight’s history: our strategic partnership with SAP, an iconic company with 50-plus-year legacy…
The success of any organization relies, in part, on the right tech stack. For enterprise organizations, specifically, deciding on the right tech stack requires CIOs…
Pulse Europe is only two months away and we are getting fired up! It’s an event unlike any other. Not only does it bring the…
A few decades ago, the predictions for 2024 included flying cars and robots everywhere. While some of our ideas came true, most did not. In…
Customer Success (CS) has always been about more than just keeping customers happy; it’s about ensuring they achieve their desired outcomes. But let’s be honest—traditional…
In a world where every winning team has a dynamic duo—think Deadpool and Wolverine—why would you manage customer relationships with just one tool? It’s time…
When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. According to Gartner, companies deploying AI as a business tool…
AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving…
In our 2023 Customer Success Index report, we found that nearly every company (98%) is maintaining or increasing their investment in Customer Success (CS)—and many…
Steve Jobs once said, “You’ve got to start with the customer experience and work back toward the technology, not the other way around.” Jeff Bezos…
What Are Customer Experience Metrics? Customer experience metrics are key performance indicators that measure the quality of interactions between a business and its customers. They…
I’ve had many conversations with Customer Education and Customer Success leaders that have all gone something like this: “I want to educate users on my…
Buying criteria for B2B companies have shifted dramatically in recent years. In fact, according to G2’s 2024 Buyer Behavior Report, buyers prioritize ease of use,…
From tech news to dinner table chats, artificial intelligence is everywhere. And it’s no wonder—AI is revolutionizing how we work and live faster than any…
Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Louis’ America’s Center for two unforgettable days filled with…
If you’re looking to turn your Customer Success (CS) team into a proactive, scalable, revenue-generating machine, then don’t sleep on Hubspot’s new podcast, This is…
Innovations in SaaS don’t just change how we do our work. They change the work we do, and the impact we have. Gainsight revolutionized how…
CxO EMEA left us buzzing with insights and innovative ideas from some of Europe’s top Customer Success (CS) leaders. For 2.5 days, 60 Customer Success…
People naturally harbor a sense of caution toward the unknown. Microwaves. Emails. Cryptocurrency. The potential gains, like drastically reducing cooking times, don’t matter at first.…
The needs of our customers are always evolving. As Customer Success professionals, it’s up to us to meet them where they are and where they…
Chief Revenue Officers today are finding themselves in a pickle, as many are finding the hyper-growth sales tactics they’ve come to rely on no longer…
Much of the work we do on the community team is thought of as an investment. Build the foundation today and eventually your company will…
Beyond the flashy shoes, the fun swag, and the adorable puppies, Pulse is a place to share CS knowledge with like-minded people. For two days,…
