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Product Engagement Software

Engage Users Digitally, at Scale

Leverage in-app guidance to achieve customer success milestones and drive user satisfaction.

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A collage featuring an onboarding checklist, a woman smiling, a product updates email in a yellow theme, a welcome message with a rocket icon, and a screenshot of a user interface showcasing highlighted product recommendations to boost product engagement.

Loved By Product Teams Worldwide

Gainsight Engagements

Frictionless Experiences

Personalized Customer Guidance

  • Empower users with WYSIWYG-driven onboarding for immediate product proficiency and satisfaction.
  • Offer self-paced, self-service guides, video tutorials, and in-app assistance to facilitate a smooth journey from novice to power user
  • Deliver tailored content based on persona, customer health and usage data to proactively reduce user frustration.

Proactive Outreach and Support

Right Message, Right User, Right Time

  • Deploy thoughtful guides to help users adopt new features
  • Use analytics to anticipate customer needs and provide proactive support, addressing user friction before it becomes a hurdle to product adoption
  • Use digital touchpoints to reduce reliance on customer-facing teams and drive proactive answers to common customer needs
An illustration of a qualification scope dashboard, highlighting product engagement criteria, a “New Feature Alert” button, a rocket icon, and a colorful bar chart. A stylish person in sunglasses appears in a circle on the left.
An email interface showcases text about product updates and growth strategies in the background. In the foreground, a surprised person with curly hair and glasses points upward, highlighting increased product engagement. Below, a data table offers further insights.

Data-Driven Customer Success

Scale CS with Consumption Data

  • Align the business around a centralized data repository that flows naturally into Gainsight CS
  • Utilize customer data analytics and user adoption insights to personalize customer success programs and digital touchpoints
  • Automate and orchestrate customer engagements to deliver consistent experiences at scale
Dealerware logo

Dealerware drove a 260% increase in engagement with best practice content using in-app engagements.

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