Winners include Blackbaud, Angie’s List, Red Hat, Concur, Alfresco, IBM
OAKLAND, CA, May 15, 2017 /PRNewswire/ — Gainsight™, the Customer Success company announced last week the winners of the prestigious Sally awards. The Sally’s are awarded to organizations that have demonstrated excellence, efficiency, innovation, and advocacy in Customer Success.
“The Sally Awards aren’t given—they’re earned. Winning one means your company is transformationally and cross-functionally aligned around positive customer outcomes,” said Gainsight CEO Nick Mehta.
While some of the awards are based on Gainsight usage data, others are open for nominations and go through a rigorous selection process. The awards were given out to winners at Pulse 2017.
“This is a wonderful recognition and we’re beyond proud of our Customer Success team!” said Dorie Wallace and Esther Pomelo-Fowler, Blackbaud’s Vice Presidents of Customer Success, on winning the Customer Success Excellence Award.
“Angie’s List is delighted to be recognized for Excellence in Customer Success.” said Esther Friend, VP of Sales Operations and Transformation at Angie’s List. “As part of our ongoing enhancements to how we communicate with our Service Providers and support them throughout their journey, we have defined success plans and key customer milestones. We are capturing our customers’ goals and important attributes about their business during our touch points throughout their lifecycles to guide them and to optimize their use of Angie’s List’s home services platform that connects Service Providers with Consumers.”
“We’re very honored to win Alfresco’s first Sally Award.” said Dan Malavich, Alfresco’s Global Director of Customer Relations. “Gainsight has driven strong results and has become a critical component of Customer Success at Alfresco. It is nice to have our results recognized by Gainsight, a true thought leader in the Customer Success space.”
The list of winners this year includes Blackbaud and Angie’s List for Customer Success Excellence. The complete list of winners:
| Award Name | Description | Winner |
| Customer Success Excellence | Efficiency, Innovation & Excellence in CS | Blackbaud |
| Customer Success Excellence | Efficiency, Innovation & Excellence in CS | Angie’s List |
| ROI Champion | Outstanding Return on Investment in Customer Success | HubSpot |
| Transformers | Transformative Application of Gainsight | Alfresco |
| Ant Colony | Best Cross-functional Use | WP Engine |
| Ant Colony | Best Cross-functional Use | Resultados Digitais |
| Laybrinth | Best Relationships User | BoomTown! |
| Success For All | Top Success Plan User | Dynatrace |
| Liftoff | Most Creative Internal Launch Announcement | Concur |
| The A-Team | Stellar and Well-rounded Customer Success Team | Informatica |
| Point Guard | Stellar Gainsight Admin | Renee House, Genesys |
| Point Guard | Stellar Gainsight Admin | Brandon Beall, Cvent |
| Point Guard | Stellar Gainsight Admin | Samantha Braastad, SPS Commerce |
| The Quarterback | Stellar CSM Manager | Benjamin Michael, JAMF |
| Chief Engaged Officer | Most Engaged CS Executive | Jon Herstein, Box |
| Cupid | Top Advocate for Gainsight | Katie Hingle, Adobe |
| The Altruist | Most Community Points | Jeff Kirkpatrick |
| The Whistleblower | Most Product Bugs Identified | Andrew Cummins, InContact |
| The Graduate | Most Customer Success University Courses Completed | Rish Singh, Sailpoint |
| PulseLocal Champion | Outstanding Advocate of CS Through Pulse Local Chapters | Matt Lind, Spredfast |
| You Rule! | Top Rules Engine User | IBM |
| Top Gun | Top CoPilot User | Red Hat |
| The Promoter | Top Survey User | PowerDMS |
About the Sallys
The Sally Awards represent the pinnacle of recognition within the Customer Success industry. Revealed each year at Pulse, the Customer Success Network Conference, previous recipients include Apttus, RedHat, Cisco, and Blackline. Sally Award Winners are companies that achieve exceptional success and innovation in customer retention, expansion, satisfaction, and advocacy.
About Pulse
Pulse is the definitive conference in the Customer Success and Customer Experience industries. With more than 4,000 attendees in 2017, it is the largest event in the field, drawing professionals from all roles, sectors, and marketplaces in the subscription economy. This year’s sponsors included ServiceSource, Service Rocket, Salesforce, Accenture, UserIQ, G2Crowd, TSIA, and many more. Box CEO Aaron Levie, bestselling author Gretchen Rubin, and DocuSign Chairman Keith Krach were among the speakers.
About Gainsight
Gainsight is the Customer Success company. Our best-in-class software platform helps your business grow faster by cutting churn, driving upsell, and fueling customer advocacy. With our product and data-based best practices, you’ll communicate with customers more effectively, anticipate risk proactively, and transform your company around your customers’ outcomes. Gainsight provides a 360-degree view of customers across Customer Success, Sales, Marketing, your executive team, and Product Management. Learn how leading companies like Adobe, Box, DocuSign, HP, Glassdoor, Marketo, and Workday use Gainsight to increase retention with provable results at www.gainsight.com.
Connect with Gainsight:
Blog: www.gainsight.com/blog
Twitter: www.twitter.com/GainsightHQ
Facebook: www.facebook.com/Gainsight
