List of Gainsight Sub-Processors
Last Updated: August 2024
Gainsight, Inc. (“Gainsight,” “Our” or “We”) uses the third-party companies below (each, a “Sub-processor”) to process personal data on behalf of Gainsight’s clients (each, a “Client” and collectively, the “Clients”) in support of the provision of certain Gainsight subscription and professional services subscribed to by a Client (collectively, the “Services”). Gainsight has carried out due diligence on each Sub-processor to ensure that it can provide sufficient guarantees to protect the privacy and security of the data they process on our behalf, including by performing a security review and data protection impact assessment (DPIA).
Gainsight has entered into a written agreement with each Sub-processor that imposes data protection obligations no less protective of personal data than those set out in our agreement with our Clients, and which incorporate the 2021 EU standard contractual clauses. This agreement, among other things, requires the applicable Sub-processor to process personal data only on our documented instructions, to implement appropriate technical and organizational measures to protect the personal data they process on our behalf, and to assist us in meeting our obligations under applicable data privacy laws.
We have also conducted a Transfer Impact Assessment (TIA) where relationships with Sub-processors would result in a cross-border transfer of personal data, and in view of the personal data transferred, the appropriate safeguards implemented by the applicable Sub-processor, as well as the applicable Sub-processor’s practical experience dealing with government access requests, we have concluded that the risk of proceeding with the transfer is low.
Gainsight will also provide its Clients with notice of any new Sub-processors in accordance with and where required by the applicable agreement between Gainsight and the Client. We will make updates to this Sub-processor list via this website.
Third-Party Sub-processors
The list below sets forth the Sub-processors that we currently use to deliver the following Services: Gainsight Customer Success (CS), Gainsight Product Experience (PX), Customer Community (CC) and Customer Education (CE). Please note that the specific Sub-processors that are used to process personal data will depend on which Service the specific Client has subscribed to.
| Sub-Processor | Purpose | Corporate Location | Processing Location | Contact | Gainsight Service |
|---|---|---|---|---|---|
| Algolia | Data Host for Search Capabilities | For Non-EU Inquiries: 301 Howard Street, 3rd Floor San Francisco, CA 94105 For EU Inquiries: 55 Rue d’Amsterdam 75008 Paris, France |
Germany | Adanech Getachew General Counsel privacy@algolia.com |
CC |
| Amazon Web Services, Inc. | Cloud Service Provider | 410 Terry Ave. North Seattle, WA 98109-5210 |
United States and Germany (CS only) | Steve Schmidt Chief Information Security Officer, Compliance Support Form (online AWS.amazon.com) |
CE/CS/CC |
| Amazon Web Services EMEA SARL | Cloud Service Provider | Two Park Place, Hatch Street, Dublin 2 Ireland | Ireland | Steve Schmidt Chief Information Security Officer, Compliance Support Form (online AWS.amazon.com) |
CC |
| Auth0, Inc. | Authentication Platform | 10800 NE 8th Street, Suite 700 Bellevue, WA 98004 |
United States and Germany | Lucy McGrath Vice President, Privacy privacy@auth0.com |
CS/PX |
| Box, Inc. | Content Management and File Sharing | 900 Jefferson Avenue Redwood City, CA 94063 |
United States | Paul Chapman Chief Information Officer dpo@box.com |
CS |
| Datadog, Inc. | Application Monitoring | 620 8th Ave. 45th Floor New York, NY 100128 |
United States | Darlene Cedres Head of Privacy, Associate General Counsel privacy@datadog.com |
CE |
| Fullstory, Inc. | User Interface | 1745 Peachtree Road NW, Suite G Atlanta, GA 30309 |
United States | Germain Gabriel Associate General Counsel, Privacy privacy@fullstory.com |
CE |
| Functional Software, Inc. (Sentry) | Application Monitoring | 45 Fremont Street, 8th Floor San Francisco, CA 94105 |
United States | Virginia Badenhop General Counsel security@sentry.io |
CE |
| Google, LLC | Cloud Computing; Back-up Cloud Service Provider; Web service | 1600 Amphitheatre Parkway Mountain View, CA 94043 |
United States and Germany | Emil Ochotta Data Privacy Officer Support@Google.com |
PX |
| Google, LLC | Cloud Computing; Back-up Cloud Service Provider; Data Analytics Provider; Web service | 1600 Amphitheatre Parkway Mountain View, CA 94043 |
United States | Emil Ochotta Data Privacy Officer Support@Google.com |
CC |
| Google Cloud EMEA Limited | Back-up Cloud Service Provider | Velasco, Clanwilliam Place Dublin 2, Ireland |
Netherlands | Emil Ochotta Data Privacy Officer Support@Google.com |
CC |
| Heap, Inc. | Product Analytics | 225 Bush Street, Suite 200 San Francisco, CA 94107 |
United States | David Fullteron CTO legal@heap.io |
CE |
| Heroku | Cloud-based Development Platform as a Service (PaaS) Provider | 415 Mission Street, 3rd Floor San Francisco, CA 94105 |
United States | Lindsey Finch Data Privacy Officer privacy@salesforce.com |
CS |
| International Business Machines Corporation (IBM) | Natural Language Processing and Cloud Service Provider | 1101 Kitchawan Rd. Yorktown Heights, NY 10598 |
United States | Christina Montgomery Chief Privacy Officer chiefprivacyoffice@ibm.com |
CS |
| International Business Machines Corporation (IBM) | Cloud Service Provider for Certain Generative Artificial Intelligence features. | 1101 Kitchawan Rd. Yorktown Heights, NY 10598 |
United States and Germany | IBM Chief Privacy Officer | CS/CC/CE/PX |
| Looker Data Sciences, Inc. | Analytics | 1600 Amphitheatre Parkway Mountain View, CA 94043 |
United States | Emil Ochotta Data Privacy Officer Support@Google.com |
CE |
| Microsoft, Inc. | Cloud Service Provider for Certain Generative Artificial Intelligence features | One Microsoft Way Redmond, WA 98052 |
United States and multiple EU locations | Data Protection Officer https://www.microsoft.com/en-us/concern/privacy |
CE/CS/PX |
| nCloud Integrators, LLC | Integration Services | 3982 Powell Rd., Suite #36 Powell, OH 43065 |
United States | Chris Darius COO chris.darius@ncloudintegrators.com |
CE/CS/PX/CC |
| OpenAI, L.L.C. | Cloud Service Provider for Certain Generative Artificial Intelligence features | 548 Market Street, PMB 97273 San Francisco, California 94104 |
United States, Canada, UK, multiple EU locations, Switzerland, UAE, South Africa and Australia | Emma Redmond, Head of EU Data Protection | CS/CC/CE/PX |
| Rivery Technologies LTD. | Integrate Gainsight CS with multiple source systems using Rivery as the Extract and Load vehicle | 500 7th Avenue New York, New York 10018 |
United States | Ofir Lazard legal@rivery.io |
CS |
| Salesforce.com, Inc. | Cloud Service Provider | 415 Mission Street, 3rd Floor San Francisco, CA 94105 |
United States and Germany | Lindsey Finch Data Privacy Officer privacy@salesforce.com |
CS |
| Sendgrid, Inc. | Email Service Provider | 1401 Walnut, Suite 500 Boulder, CO 80302 |
United States | Michael Tognetti Sr. VP, General Counsel legal@sendgrid.com |
CE/CS/PX |
| Slack Technologies, Inc. | IT Support Chat | 500 Howard Street San Francisco, CA 94105 |
United States | Sean Catlett CSO dpo@slack.com |
CE |
| Snowflake | Data Warehousing | 106 East Babcock Street Bozeman, MT 59715 |
United States | Sunny Bedi Chief Information & Data Officer |
CE |
| Sumologic, Inc. | Log Management and Analytics | 350 Main Street Redwood City, CA 94063 |
United States and Germany | Glenn Watt Chief Information Security Officer privacy@sumologic.com |
CS |
| UiPath (successor in interest to Cloud Elements) | iPaaS | 3858 Walnut Street, Suite 235 Denver, CO 80205 |
United States and Ireland | Ed Fuller Chief Information Security Officer privacy@uipath.com |
CS |
| Workato, Inc. | Workflow and Integration Processing | 215 Castro Street, Suite 300 Mountain View, CA 94041 |
United States | Carter Busse CIO privacy@workato.com |
CE |
| Zendesk, Inc. | Customer Service Software | 989 Market Street San Francisco, CA 94103 |
United States | Shanti Ariker General Counsel privacy@zendesk.com |
CE/CS/CC/PX |
Gainsight Group Sub-Processors
In addition to the above Sub-processors, some or all of the below Gainsight affiliates may be involved in the processing of personal data.
| Sub-Processor | Purpose | Corporate Location | Processing Location | Contact | Gainsight Service |
|---|---|---|---|---|---|
| Aptrinsic, Ltd. | Technical and Customer Support | 350 Bay Street, Suite 100 San Francisco, CA 94133 |
Israel | Dave Swarthout, Director privacy@gainsight.com |
PX |
| Gainsight Software Private Limited (India) | Technical and Customer Support | DivyaSree Trinity Plot No 5&6, Sy No 64, 6th Floor Wing A&B, Block-4 Hi-Tech City Layout, Madhapur Hyderabad Hyderabad, TG 500081 IN |
India | Anil Chalasani, EVP, Managing Director – India privacy@gainsight.comWith a copy to: Dave Swarthout, DPO privacy@gainsight.com |
CE/CS/PX/CC |
| Gainsight UK LTD. | Technical and Customer Support | 3 Waterhouse Square 138-142 Holborn London EC1N 2SW U.K. |
England | Dave Swarthout, Director privacy@gainsight.com |
CE/CS/PX/CC |
| inSided B.V. | Technical and Customer Support | Singel 118A, 1015 AE Amsterdam The Netherlands |
The Netherlands | Dave Swarthout, DPO privacy@insided.com |
CC |
| Northpass, Inc. | Technical and Customer Support | 350 Bay Street, Suite 100 San Francisco, CA 94133 |
United States | Dave Swarthout, DPO privacy@gainsight.com |
CE |
| Northpass Sp. z.o.o. | Technical and Customer Support | Legnicka 48A 54-202 Wroclaw, Poland |
Poland | Dave Swarthout, DPO privacy@gainsight.com |
CE |
| Staircase Technologies Ltd. | Technical and Customer Support | Amos Oz 3 St. 4651626 Herzliya, Israel |
Israel | Dave Swarthout, DPO privacy@gainsight.com |
Staircase AI by Gainsight |
| Staircase AI, Inc. | Technical and Customer Support | 350 Bay Street, Suite 100 San Francisco, CA 94133 |
United States | Dave Swarthout, DPO privacy@gainsight.com |
Staircase AI by Gainsight |
