News, Awards,
and More.
Read the latest on Gainsight in the news, across the industry, and beyond.
Here at Gainsight, we’re all about delivering Success for All. Check out all the newsworthy ways we’re doing that for our company and our customers below.
Gainsight is making the headlines in customer success, product experience, and community. Check out our featured appearances in the news below.
We’re both proud and humbled by the recognition Gainsight has received over the years. Check out our accolades below.
Subscription-based SaaS companies are focusing on customer retention and expansion as a new, more durable revenue stream in the face of market uncertainty and increased earnings…
You may have some tough asks to make of your most important customers. How well they respond depends on how much trust you’ve earned.
Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or…
Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or…
Though the pandemic isn’t exactly in the rearview mirror yet, we are beginning to understand the effect it’s had on B2B firms across the country — and…
More companies see customer success initiatives as a growth driver versus just a way to reduce churn, according to findings from Gainsight.
In this report, a conversation with a global CIO of a multi-billion dollar manufacturing firm causes us to rethink “business agility” — and is backed…
Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of customer success programs within high-growth companies.
Churn reduction and product adoption were top priorities indicated by 83% and 81% of respondents, respectively. San Francisco, California (March 30th, 2022) Gainsight, in partnership…
From evaluating existing processes to tracking metrics improving visibility – 6 steps to building a customer service operation, by Gainsight’s Scott Salkin
Freshworks Reveals Details on a New Tiered Partner Program Freshworks has announced the launch of an “enhanced partner program,” which will build on its marketing…
Start and scale Customer Success in as little as 2 weeks with new Gainsight offering Gainsight announced the launch of Gainsight Essentials, featuring two new packages for…
Digital customer interactions are increasing at the same time that customer data management is growing more complex due to security, privacy and data governance constraints. This is…
A software leader shares his view of the growing importance of two key factors to creating value in the sector. Two decades into the birth…
The company hit multiple major milestones, enhanced its PX functionality, and made a strategic community platform acquisition, all while adding large enterprise accounts San Francisco,…
Start and scale Customer Success in as little as 2 weeks with new Gainsight offering San Francisco, California (March 8, 2022) Gainsight today announced the…
It’s indisputable that Peloton—and other digital fitness companies like it—have changed the way millions of human beings exercise.
The definition of success will vary from business to business, from customer to customer. That said, customer success is evolving, and the importance of customer…
Creates Only Solution to Leverage Community-led and Product-led Growth to Drive Net Revenue Retention at Scale San Francisco, Calif, — January 10, 2022 — Gainsight, the…
Company Experienced Strong Growth Across All Product Lines SAN FRANCISCO, Calif. — November 30, 2021 — Gainsight, the Customer Success company, today announced highlights from…
Recognition Honors Gainsight PX, a Solution That Helps Product Leaders Deliver Better Outcomes With Their Software SAN FRANCISCO, Calif. — November 18, 2021 — Gainsight,…
SAN FRANCISCO, CA—November 09, 2021 — Gainsight, the Customer Success company, today announced the launch of Horizon AI at its Pulse for Product Conference. With…
SAN FRANCISCO, CA—October 12, 2021 — Gainsight, the Customer Success company, today announced highlights from a record-breaking second quarter that ended in July 2021. The…
SaaS Industry Veterans Bring Decades Of Experience In Scale-Stage Marketing and M&A San Francisco, CA – August 17, 2021 – Gainsight®, the Customer Success company,…
Partnerships with SV Academy, Insight Partners, Hire Heroes, and Mentorloop Significantly Expands Program Access [San Francisco, CA – June 9, 2021] – Gainsight, the Customer…
Company Grows Bookings 136% Year-Over Year; Accelerates Hiring Plan with Goal to Surpass 1,000 Employees Worldwide by the End of 2021 SAN FRANCISCO, CA—MAY 27,…
New Capabilities Simplify How Businesses Can Unify and Leverage Customer Data, Make it Easy to Put Powerful Customer Analytics into the Hands of Every Stakeholder…
Partnership with Vista Equity Partners highlights a year in which Gainsight saw Customer Success and net dollar retention become mission-critical for businesses of all sizes,…
In turbulent times, when stress is high and team members are isolated, communication and empathy go a long way
All too often customer success managers don’t proactively engage with customers and are then surprised (though they shouldn’t be) when the customer churns.
The deal values the customer-relationship software maker at $1.1 billion, according to a person familiar with the matter
The Vista partnership will accelerate momentum of the Customer Success movement San Francisco, CA – November 30, 2020 – Gainsight, the Customer Success company, today…
[San Francisco, CA – October 19, 2020] – Gainsight, the Customer Success company, today announced the appointment of Jeff Depa as the company’s new Chief…
[San Francisco, CA – October 15, 2020] — Gainsight announced today at their Pulse for Product conference that it is making the company’s Horizon Experience…
SAN FRANCISCO (September 16, 2020) – Gainsight has been named to the Forbes 2020 Cloud 100, the definitive ranking of the top 100 private cloud…
