News, Awards,
and More.
Read the latest on Gainsight in the news, across the industry, and beyond.
Here at Gainsight, we’re all about delivering Success for All. Check out all the newsworthy ways we’re doing that for our company and our customers below.
Gainsight is making the headlines in customer success, product experience, and community. Check out our featured appearances in the news below.
We’re both proud and humbled by the recognition Gainsight has received over the years. Check out our accolades below.
Tech industry icon Geoffrey Moore gives his take on the increasingly strategic role of the customer success function at Gainsight’s Pulse 2022 conference.
The best CX is informed by data. It’s one of the hard truths learned from years in sales and customer experience.
During uncertain times, businesses have a common playbook. First, they implement a hiring freeze, then they go looking for other ways to cut costs and…
Gainsight found that churn reduction and product adoption were top priorities for over 80% of respondents in a recent study.
San Francisco, California (August 19, 2022) Gainsight announced the winners of its 2022 GameChanger awards at Pulse, the company’s annual customer conference in San Francisco.…
New tools enable digital-led customer collaboration, customer-centric product innovation, and AI-optimized customer management San Francisco, California (August 18, 2022) Gainsight announced a breadth of new…
The current state of the art in the practice of customer success is the use of value engineering to quantify KPIs that measure successful outcomes.
I believe there’s no way to win in a “growth at all costs” bubble. If you play the game, you destroy your future. If you…
Free course covers PLG essentials with hands-on experience powered by Gainsight PX San Francisco, California (August 4, 2022) Gainsight has partnered with Product School, the…
Aligning Product, Marketing, Sales, and Success to expand revenues and margins.
SaaS leaders must focus on customer-, product- and community-led strategies to build durable growth.
They say the hardest part about Harvard is getting in. The same thing is true of Google, McKinsey, and other storied employers: If you can outlast…
Combined Offering Is Designed to Drive Durable and Predictable Growth in Renewal-Based Businesses San Francisco, California (July 25, 2022) Gainsight and Ecosystems announce a commercial…
Gainsight has moved to a new premises in Hyderabad, as demand for its customer success, product experience, and community products has grown.
Given these juggling acts, it’s unsurprising that CPOs commit all manner of mistakes. Some are small, some are large, but the most worrisome are those…
Learn the most important steps for Product-Led Growth from Mickey Alon.
Kellie Capote discusses why human-led and digital-led customer success strategies are better together.
Nick Mehta, CEO of Gainsight, talks with Diginomica about the evolution of customer success in an XaaS world and where it’s headed next.
The new status quo: durable, efficient growth driven by metrics such as net retention rate (NRR), customer acquisition cost (CAC), and free cash flow (FCF) margins.
Bad customers aren’t worth the revenue. Here’s how to part ways on good terms.
Community platform and Gainsight SMB sales break records as customer success, product experience, and community drive durable growth despite market headwinds San Francisco, California (July…
Many companies still operate like “feature factories” today, where the core mission of the product organization is to “ship” a release every 18 months or…
A new op-ed from Scott Salkin on CX Buzz.
Real-world examples of customer journey maps in action can help brands understand how customers feel amid the buying process and benefit customer relationships moving forward.
Stats indicate that entrepreneurs are jumping in to surf this giant SaaS wave worth over 171.9 Billion Dollars in 2022. But what are the real…
What your team needs to do to get through the rocky months ahead.
No company is immune to emerging dichotomies between different customer stakeholders or segments. Scott Salkin tells you how to navigate them.
“Every day I try to keep a high kindness bar for myself. It’s easy to slip and I’m not perfect ” she says. “But just…
Product-led growth is a go-to-market (GTM) approach that transforms the way we design products and deliver them to market.
If Netflix focuses on the core pillars of subscriptions (customer focus, continuous innovation and big data), it can return to its ascendant status.
The company already has significant traction in Japan where interest in customer success is on the rise San Francisco, California (May 23, 2022) Gainsight announces…
According to a new report by Gainsight and RevOps Squared, SaaS companies are clearly gravitating to product-led growth (PLG), a go-to-market strategy that transforms the way products are designed and…
58% of companies surveyed in Gainsight’s 2022 PLG Index already have a product-led growth strategy in place, and 47% plan to double their investment.
58% of companies surveyed by Gainsight for its 2022 PLG Index already have a product-led growth strategy in place, and 47% plan to double their…
Simply put, you can’t achieve peak growth without a CS Operations team.
About a month ago, Gainsight released a study that showed 95 percent of businesses have set up a dedicated customer success function. Nick Mehta’s mission…
