unitQ

unitQ is the missing link in your feedback loop, providing AI-powered insights from customer feedback to help you craft high-quality products, services, and experiences. unitQ allows companies to make data-driven decisions faster with real-time insights from what users say across any channel, including community forums, social, review sites, and support tickets, to pinpoint what matters most to them, without having to manually sift through large volumes of data. The world’s best companies, like Spotify, Bumble, and Pinterest, rely on unitQ to drive growth, reduce churn, and build loyalty.

By integrating Gainsight Digital Hub (inSided) with unitQ, tap into user-generated content to surface insights into customer preferences, pain points, and suggestions alongside feedback from other sources, such as review sites, social networks, and support tickets. This centralized approach uncovers recurring patterns, sentiments, and emerging trends, enabling informed decisions and prioritization of product improvements.

Key Benefits:

• With all feedback in one place, no valuable input goes unnoticed.
• Real-time analysis and anomaly-based alerts identify potential issues and negative experiences, allowing prompt customer issue resolution.
• By democratizing customer feedback data, unitQ facilitates customer-centric product decisions and roadmap planning.