Trusted by Leading Brands
Platform
The Experience You Want with the Power You Need
Gainsight’s Platform turns customer success into a major competitive advantage for your company. Reflect the nuances of customer relationships, intuitively surface insights, and accelerate your efforts with built-in best practices.
Centralize your customer data
Easily connect multiple data sources with powerful integrations.
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Make your customer success platform the core of your technology stack by easily integrating your key customer technologies
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Implement out-of-the-box integrations to critical systems across categories including CRM, support, business intelligence, and analytics
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Push data and power activities using Gainsight APIs
Model customer relationships
Mirror your business’s customer structures across Gainsight.
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Manage multiple products, deployments or services that you’ve sold to a customer, in combination with their account hierarchy
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Manage the customer at every level without losing sight of the overall picture thanks to standard object structures
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Apply Gainsight’s functionality to every dimension of the customer relationship
Manage your data architecture
Leverage self-service control over object design.
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Enjoy flexibility and full control over your object structure, schema, and data within Gainsight
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Easily edit your data design through an intuitive administrative interface
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Continually develop and optimize your Gainsight schema as your business evolves
Derive more from customer data
Uncover signals across even the most complex datasets.
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Perform powerful multi-step transformations, including statistical functions, aggregations, multi-dataset merges, formulas, and time-series calculations
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Merge and transform customer data from various sources with drag-and-drop ease to create more meaningful datasets for further analysis
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Explore customer insights with intuitive, robust analytics and align your team with beautiful reports and dashboards
See why LeanIX chose Gainsight to power customer satisfaction, adoption, renewals, and expansion.
Accelerate with best practices
Import proven assets from a community-enhanced library.
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Channel the industry-leading expertise of the Gainsight community and team
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Move quickly with top-rated templates across all areas of Gainsight, including playbooks, workflows, reports, and rules
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Unite your technologies with one-click configurations for common use cases within Gainsight’s Sightline partner ecosystem
Deliver the Outcomes Your Customers Desire
Sightline Integrations
Save time and integration resources with the first complete customer success ecosystem
Sightline Vault
Accelerate your path to value with a community-enhanced best practice asset library
Business Modeler
Capture your unique customer relationships and apply Gainsight functionality to every dimension
Flexible Data Management
Enjoy scalable, self-service control over your object structure, schema and data
Powerful Insights
Automate powerful, multi-step data transformations, and uncover critical insight
The Horizon Experience
Combine powerful capabilities with an intuitive, simple experience for users