Enterprises that deploy strategies to reduce churn and drive up-sell attain increased customer lifetime values. They are better equipped for customer acquisition. Minimized customer churn refers to acquiring more market share within a short span of time.
Use Gainsight’s intuitive customer success platform to calculate customer churn. Gainsight supports customer retention workflow across an organization, contributing to reduced churn.
Using Gainsight, you can:
- Recognize any unanticipated cause of churn
- Calculate the percentage of product usage
- Analyze the visitor behavior over time
- Evaluate the progress of customer business using your product
- Understand the KPI’s like MRR, APP and NPS
Gainsight helps you implement strategies to reduce churn, manage customer success and track customer retention.
