Customer care and service is major revenue contributor for a company. Gainsight customer success solution provides you a robust platform that empowers your Customer Care teams with real time customer intelligence to forecast and plan in advance. You can manage renewals and identify at-risk customers (to intervene early).
With Gainsight customer intelligence, you can:
- Manage customer care processes
- Reduce churn by over 50%
- Increase customer retention and interaction by 250%
- View drill down stats on each aspect of Customer Success
- Correct negative trends before a customer becomes a churn candidate
- Reduce report generation efforts for Customer Success teams
With Gainsight, you can be proactive and achieve over 95% on renewals.
