SaaS businesses can be distinguished from conventional businesses and needs specialized SaaS metrics to measure SaaS precision and success. Customer retention plays a vital role in a SaaS business model. It generates revenue increase and overall growth. Gainsight can help!
Use Gainsight’s key SaaS metrics to explore customer churn and retention. Gainsight SaaS metrics helps you arrive at smart decisions.
The key SaaS metrics that Gainsight focuses on include:
- Consumer lifetime value
- Churn rate
- Recurring revenue (QRR,APP or MRR)
- Customer acquisition cost
- The average cost of service per consumer
- Average recurring revenue
Leverage Gainsight data to conduct predictive analysis, attain competitive edge over others and generate business success.
