Customer engagement raises the prospects of continued business. Product adoption and customer retention are important tactics that increase customer engagement. Gainsight is a customer success platform that aims to increase recurring revenue through increased customer engagement activities. With Gainsight, you can:
- Rank features according to usage.
- Monitor social media responses regarding feature usability, etc.
- Create customized product help documentation, tutorials, etc.
- Respond to queries and alerts in a timely manner
- Calculate NPS, closure rates, churn rates, up-sell opportunities, etc.
Gainsight offers intuitive customer intelligence data that can be leveraged to increase customer engagement strategies. With Gainsight, you can expect to reduce churn rates, improve revenue returns and identify up-sell business opportunities.
