Make customer data work for you and improve retention rates with Gainsight
Customer retention is a key focus area for Customer Success teams. Gainsight tracks product usage and adoption over time to identify active users, highlight current customer engagements, and generate lists of internal escalations.
Key features of Gainsight’s platform include:
- Alerts based on criteria such as approaching renewal dates, product usage, survey scores, milestones, help desk tickets, etc.
- Automated workflows that streamline risk mitigation processes and the management of escalations
- Tools to pinpoint and define key events in the customer lifecycle, such as implementation completion, go-live dates, health statuses, and more
- Reports that track the performance of your Customer Success team based on bookings, current status, etc.
Gainsight works with your CRM, so whether you’re using Salesforce.com, Oracle, SAP, Microsoft Dynamics, or all of them combined, Gainsight can be your central source of customer data. To learn more about Gainsight’s capabilities, sign up for a demo today.
