Customer engagement is a crucial activity that builds long-term cordial relationship with your customer. Customer engagement enables companies to promote brand loyalty and keep customers updated about new releases and offers.
Important Customer Engagement Tips
- Understand customer’s proficiency in using product
- Train customers on important features and new releases
- Offer freebies to encourage product adoption
- Engage customer feeds in social media
Gainsight is a customer success platform that offers intelligence that can be leveraged to engage customers in real-time. Gainsight provides an integrated system to improve customer retention and profitability. Gainsight eliminates risk by providing early warnings about customers that are at-risk of churning.
Gainsight platform reduces churn rates by over 50% thereby driving business success in the long run.
To learn how to engage customers with Gainsight data, call us to schedule a demo.
