Change the Game
The Gainsight GameChanger Community is built on the fundamental belief that, collectively, we can inspire, grow, and push each other to new heights.
GameChanger VIPs are the bold Gainsight customers leading the future of customer success and product experience by challenging the status quo. We’re thrilled to share their inspiring and authentic stories here.
Gainsight customers who are changing the game
GameChanger Content and Podcasts
Another Pulse means a new crop of GameChanger award winners. Recognizing innovation and leadership in the customer success industry is one of our favorite parts…
Every year at Pulse Europe, we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and…
Can you believe it’s been an entire year since the 2022 GameChanger Awards? Every year at Pulse, we recognize industry leaders who have made significant…
Last week, the Pulse community gathered in London for Pulse Europe 2022 to discuss new research, exchange ideas, and take a few victory laps around…
Congratulations to the winners of the 2022 GameChanger awards! We took some time at Pulse, our annual user conference in San Fransisco (if you somehow…
The Future of Digital Engagement: Leveraging Community and Customer Success (Gamechanger CCO Series)
Creating a digital led engagement is becoming table stakes for organizations. As customers go through their journey with an organization, they want to get help…
Building alignment between sales and post-sales customer success teams is critical to organizational success and driving a positive relationship for lifelong customers. Watch this webinar to…
High growth? Limited resources? Only 24 hours in the day? Chances are that in Customer Success you’ve faced one of these barriers. So how do…
When elevating your customer success organization, it’s critical to operationalize your systems and strategies. Digital-led success models make this possible in an effort to support…
In 2020, Gainsight’s Adam Joseph, Regional Vice President EMEA, recorded a series called The GameChanger Podcast. Adam was joined by several guests from all over…
Do you have a 360 view of your customer? It can feel impossible to get ahead of customer retention and growth without one. But building…
Your customer comes into contact with so many teams at your company. But if you’re not aligned, the experience is inconsistent, disjointed, and inefficient. Sound…
Driving success for your customers is a company-wide initiative, and creating alignment between your Product and Customer Success teams is essential in that effort. Each…
With the power of growth comes great responsibility – to scale efficiently. As customer success organizations scale, it’s important to prioritize internal alignment and processes…
In the 15th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with John O’Melia,…
In the 14th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Tom Vane,…
In the 13th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Dana Soza,…
In the 12th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Eduardo Amorim,…
In the 11th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Jeffrey Heckler,…
In the 10th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Jessica Owens,…
In the 9th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Lara Barnes,…
In the 8th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Andrew Cutler,…
In the 7th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Henry Trevelyan…
In the 6th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Rachel Provan,…
In the 5th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Rav Dhaliwal,…
In the 4th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Donna Weber,…
In the 3rd episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Erika Tornice,…
In the 2nd episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Christophe Labreure,…
In the 1st episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Michelle MacCarthy,…
Every year we are astounded by the attendance at Gainsight’s Pulse events. It’s a symbol that people are focused on learning more about customer success.…
In episode 18 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Maranda Dziekonski, Vice President Customer…
In episode 17 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Troy Pratley, Head of Customer…
In episode 16 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Selena Jankulovska, Area VP Account…
In episode 15 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Shanta Bodhan, Customer Success Manager…
In episode 14 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Samantha Samuels, Head of Partnerships,…
In episode 13 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Bryan Hochstein, Assistant Professor of…
