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The 2025
GameChanger
Awards

Submissions Are Closed

Congratulations to our 2024 GameChanger Award Winners!

Are You a GameChanger?

The GameChanger Awards recognize and celebrate customers who leverage Gainsight products to change the game of Customers, Product Experience, Community and Education.

These leaders make an undeniable difference for their customers, teammates, and partners. A GameChanger is intuitive, always authentic, never stops challenging the status quo, and might have superpowers. Does that sound like you? We thought so!

Nominations are open from January 8-February 23, 2025. Winners will be announced live at Pulse 2025 in Las Vegas!

Submissions Are Closed

The GameChanger Award Categories & Descriptions

THE ARCHITECT
(Customer Communities)

The Architect award recognizes the individual or team that has gone above and beyond to build a thriving customer community. The Architect is a visionary leader who understands the power of community to drive customer engagement, loyalty, and success. They are adept at creating a space that is not only informative and helpful but also fosters a sense of belonging and connection.

2024 Pulse US Winner: Abby Steiner, Lucid Software

THE CHALLENGER
(Customer Communities)

The Challenger award recognizes an organization that has not only weathered unforeseen challenges but has emerged stronger, showcasing an unwavering commitment to the success of their people, customers, and community. Even in the face of uncertainty, this Challenger thinks beyond products and strategic plans, focusing on the positive impact they can have on the people they serve.

2024 Pulse US Winner: Julia Kim, Electric

THE DEFENDER
(Customer Education)

This award recognizes an organization that has strategically fortified its defenses against churn and empowered its customers through a robust and transformative customer education program. The Defender embodies a proactive and knowledge-driven approach, leveraging the power of Gainsight CE to equip customers with the tools and resources they need to thrive. This award celebrates visionary leaders who understand that knowledge is the ultimate shield, preventing customer frustrations and driving long-term success.

2024 Pulse US Winner: Bryant Shea, Shipt

THE DIGITAL CUSTOMER SUCCESS DISRUPTER
(Any Gainsight Product)

The Digital Customer Success award recognizes an organization that has revolutionized customer success through its innovative use of digital technologies. The Digital Customer Success Disrupter is a visionary leader who understands that the future of customer success lies in creating seamless, personalized experiences that scale with the business. They are not satisfied with the status quo and are constantly pushing the boundaries of what’s possible to deliver exceptional customer experiences that drive loyalty and growth.

2024 Pulse US Winner: Carie Buchanan, PopMenu

THE DREAM TEAM
(Any Gainsight Product)

The Dream Team award celebrates the extraordinary achievements of a cross-functional team that has redefined collaboration and united behind the common goal of customer success. The Dream Team exemplifies the power of synergy, where diverse perspectives and expertise come together to create seamless and impactful customer experiences. This team understands that success requires breaking down silos and fostering a culture of open communication, shared accountability, and unwavering commitment to the customer.

2024 Pulse US Winner: Joel Skaggs, BMC Software

THE EXPERIENCE MAKER
(Gainsight PX)

The Experience Maker award recognizes an organization that has mastered the art of creating exceptional customer experiences. The Experience Maker embodies a deep understanding of customer needs and desires, leveraging the power of Gainsight PX to craft personalized journeys that foster engagement, loyalty, and advocacy. This award celebrates innovators who go beyond the ordinary, weaving together technology, data, and creativity to deliver experiences that resonate deeply with their customers.

2024 Pulse US Winner: Conner Hatfield, Adobe

THE TRANSFORMATIONAL LEADER (VP or Above)
(Any Gainsight Product)

Share how you (or someone else on your team) has driven transformative change within your organization by elevating customer success and product experience as strategic priorities. The Transformational Leader personifies a deep understanding of the customer journey, leveraging Gainsight’s comprehensive platform to implement innovative solutions, drive measurable results, and ultimately achieve sustainable growth.

2024 Pulse US Winner: Nic Morales, Alteryx

THE VISIONARY: AI
(Any Gainsight Product)

This Visionary award recognizes an organization that has blazed a trail of innovation by harnessing the power of AI to redefine customer success. The Visionary embodies a forward-thinking spirit, leveraging Gainsight’s AI features to gain unparalleled insights, optimize experiences, and anticipate future needs. This award celebrates pioneers who have transcended the ordinary, using AI as a compass to navigate the ever-evolving customer landscape and achieve remarkable results.

2024 Pulse US Winner: Dan Maimone, Harri

AWARD QUALIFICATIONS

Award submissions are open to all Gainsight customers. Nominations will be accepted January 8-February 23, 2025

IN ORDER TO WIN – You agree to the GameChanger Terms listed below.

  • Your results must have been achieved in 2024
  • Your business is located in the USA for the Pulse US GameChanger awards and in Europe for the Pulse Europe GameChanger awards.
  • Submissions must include substantial quantitative and qualitative results.
  • Please submit your nomination using the ppt template provided.
  • For the best chance of winning, we encourage submissions to be as thoughtful and detailed as possible.
Submissions Are Closed

GameChanger Award FAQ's

  • Can you submit more then one nomination?  Yes, each company can apply for up to 2 categories
  • What makes a good submission?  A submission that shows data and numbers to support your case, and shows the outcomes your received have a much higher chance of winning, then those that do not show data. To help you, we’ve put together this submission template!
  • What form does the submission need to be in?  Please submit your nomination using this submission template, no later than February 23, 2025.
  • Will my submission be published without my consent?  No. However, submitting a nomination is your formal agreement to collaborating with Gainsight on a customer story, regardless of the outcome of your nomination.
  • What makes a winning submission? Check out this PDF to see what makes a winning submission.
  • What do winners receive? Winners will receive a free ticket to Pulse, a custom GameChanger award presented during the Pulse Keynote, recognition in a Gainsight blog post, a surprise gift, branding recognition, bragging rights, and so much more!
  • Where can I read about past winners? You can read about past GameChangers in the Gainsight Community, or in our Blog!
  • When will winners be announced? Winners will be notified in April 2025, and announced publicly at Pulse 2025
  • When will the Europe GameChanger Awards Open? The Europe GameChangers will open in the summer of 2025, and be announced at Pulse Europe in November 2025!

GameChanger Award Terms

Submitter grants approval to use company logo and name in marketing assets including but not limited to GameChangers. You warrant that you are the sole owner of the Content and have full power and authority to enter into the Agreement and that the Content does not infringe any intellectual property rights or contain any scandalous, libelous or unlawful matter. You shall defend, indemnify and hold Gainsight, and their respective officers, directors, employees, agents and other representatives harmless from all third-party actions, suites or claims (collectively, “Claims”) arising from an infringement of any trademark, service mark, patent, copyright, or other intellectual property rights of any third party, including but not limited to Gainsight’s use of the Content. Gainsight shall have the right to approve counsel chosen by you to defend the Claim. In the event a conflict arises in defense of any Claim, Gainsight shall have the right to engage independent counsel, chosen and compensated by Gainsight, participate in the proceedings adjudicating and settling the Claims. Submissions will be converted to case studies post Pulse and do not require additional approval. Submitters agree to collaborate on case studies should additional information be needed. Submitters may be additionally asked to complete G2 review, testimonial video, or follow-up webinar.

About Gainsight

Gainsight’s innovative platform helps companies of all sizes and industries drive durable growth through customer-led and product-led strategies. It offers a powerful set of customer success, product experience, and community engagement solutions that together enable businesses to scale efficiently, create alignment, and put the customer at the heart of innovation. With Gainsight, it’s never been easier to drive acquisition, increase product adoption, prevent churn, and grow with renewals and expansion. Learn how leading companies such as GE Digital, SAP Concur, and Box use Gainsight at www.gainsight.com.