On-Demand Events
A Treasure Trove of Customer Success Expertise
Gainsight Product Event
Join Gainsight’s CEO Nick Mehta, President & COO Chuck Ganapathi, and CRO Marilee Bear to hear how Gainsight is reimagining Customer Success with AI during our Product Event.
Adapting Education to Customer Behaviors: Bridging Customer Needs with Digital Solutions
Meet your customers where they are instead of making them come to you.
How To Build an Advocacy Recognition Program with Gainsight
Learn how customer advocacy experts from Gainsight, JAMF, and RingCentral are building advocacy programs.
The main barriers to customer growth and expansion often settle as a cross-functional problem. As customer success teams typically focus on the delivery of outcomes,…
Watch this for Gainsight PX Demo Day webinar to Learn What Makes People Click 93% of people think the software they buy does something different…
Exclusive insights from the Product-Led Growth Index 2022 Gainsight, in partnership with RevOps Squared, published the Product-Led Growth Index 2022 — a deep dive into…
Over the past decade, as the customer success industry has evolved, so have the metrics for measuring success. Rather than focusing exclusively on churn rates,…
To achieve customer success you should not only focus on the customer experience, but also on your customer’s outcomes. If you only have one, you…
Net Dollar Retention (NDR) is a leading SaaS metric that is strongly correlated to SaaS valuations, rewarding companies with expansion-oriented contracts. High-performing Customer Success teams…
Digital success provides the foundation to ensure that organizations can deliver personalized experiences and guide customers to outcomes at scale. Join Gainsight’s Director of Customer Success,…
Should Marketing and Customer Success teams own a pipeline number? When an organization makes a decision to track pipeline sourced by Customer Success teams, it…
The Future of Digital Engagement: Leveraging Community and Customer Success (Gamechanger CCO Series)
Creating a digital led engagement is becoming table stakes for organizations. As customers go through their journey with an organization, they want to get help…
To ensure continued support and funding, it’s essential that your C-Level suite understands the impact that your Customer Success strategy is achieving.
If you want to make more money, you need to get more customers. It’s a simple fact. But all those new customers need to be…
Do you know if your customers are utilizing key facets of your product suite or which features are stickiest? In this webinar, Morgan Redwine from…
A CSM for all customers! A lofty goal for sure…but in reality, we know this can’t be. But how do we make sure customers still…
Hear from leading professionals in Customer Success as they answer the question: What is essential to you in Customer Success? From demystifying your data to defining your…
Mother’s Day is right around the corner, and we’re celebrating with Sabina Pons, co-author of Pressing ON As a Tech Mom Come join Sabina and…
This webinar will explore how to bring the best Change Management practices to your organisation, ensuring you maximise your customers ROI. By nature, people struggle…
This webinar will explore how to adapt your CS strategy, so that it continues to deliver on its promise to maximise customer value. As your…
Disparate data—it’s the bane of any company. And the larger you are, the bigger the impact (and the harder it is to consolidate).
Building alignment between sales and post-sales customer success teams is critical to organizational success and driving a positive relationship for lifelong customers. Watch this webinar to…
Get all the important results and insights from the Customer Success Index 2022. Gainsight, in partnership with RevOps Squared, released the Customer Success Index 2022…
Drawing on his personal experience building innovative SaaS products, Mickey Alon, the founder of Gainsight PX, will cover the principles of Product-led growth strategy and…
Adopting a Product Led Growth motion is now table stakes for SaaS companies.
Gainsight launched it’s latest productivity features and machine learning.
Growing revenue through the scope of customer success requires the right investments financially, and the right teams operating effectively.
CS solutions enable teams to work more efficiently and scale their CS strategy. With these capabilities, CSMs can manage more accounts and focus their time…
High growth? Limited resources? Only 24 hours in the day? Chances are that in Customer Success you’ve faced one of these barriers. So how do…
In customer success, digital success provides the foundation to ensure that organizations can deliver personalized experiences and guide customers to outcomes at scale.
Expanding the Account Management team by 5x in 12 months? Getting them onboarded in one week? Doing it all for a global, distributed workforce? Sounds…
When elevating your customer success organization, it’s critical to operationalize your systems and strategies. Digital-led success models make this possible in an effort to support…
