On-Demand Events

Creating a digital led engagement is becoming table stakes for organizations. As customers go through their journey with an organization, they want to get help…

To ensure continued support and funding, it’s essential that your C-Level suite understands the impact that your Customer Success strategy is achieving.

If you want to make more money, you need to get more customers. It's a simple fact. But all those new customers need to be…

Do you know if your customers are utilizing key facets of your product suite or which features are stickiest? In this webinar, Morgan Redwine from…

A CSM for all customers! A lofty goal for sure…but in reality, we know this can’t be. But how do we make sure customers still…

Hear from leading professionals in Customer Success as they answer the question: What is essential to you in Customer Success? From demystifying your data to defining your…

Mother’s Day is right around the corner, and we’re celebrating with Sabina Pons, co-author of Pressing ON As a Tech Mom Come join Sabina and…

This webinar will explore how to bring the best Change Management practices to your organisation, ensuring you maximise your customers ROI. By nature, people struggle…

This webinar will explore how to adapt your CS strategy, so that it continues to deliver on its promise to maximise customer value. As your…

Disparate data—it’s the bane of any company. And the larger you are, the bigger the impact (and the harder it is to consolidate).

Building alignment between sales and post-sales customer success teams is critical to organizational success and driving a positive relationship for lifelong customers. Watch this webinar to…

Get all the important results and insights from the Customer Success Index 2022. Gainsight, in partnership with RevOps Squared, released the Customer Success Index 2022…

Drawing on his personal experience building innovative SaaS products, Mickey Alon, the founder of Gainsight PX, will cover the principles of Product-led growth strategy and…

Adopting a Product Led Growth motion is now table stakes for SaaS companies.

Gainsight launched it’s latest productivity features and machine learning.

Growing revenue through the scope of customer success requires the right investments financially, and the right teams operating effectively.

CS solutions enable teams to work more efficiently and scale their CS strategy. With these capabilities, CSMs can manage more accounts and focus their time…

High growth? Limited resources? Only 24 hours in the day? Chances are that in Customer Success you’ve faced one of these barriers. So how do…

In customer success, digital success provides the foundation to ensure that organizations can deliver personalized experiences and guide customers to outcomes at scale.

Expanding the Account Management team by 5x in 12 months? Getting them onboarded in one week? Doing it all for a global, distributed workforce? Sounds…

When elevating your customer success organization, it’s critical to operationalize your systems and strategies. Digital-led success models make this possible in an effort to support…

Most companies have a customer health score…but is it actionable? Can you define what an “orange” customer is? Let’s simplify health scoring and boil it…

“I have perfect data”… said no one ever. Hear from Cameron Marijosius, SVP of Customer Success at GovOS, about how she creates an actionable and…

Gainsight launched it’s latest productivity features and machine learning. From building the foundation of Customer Success, to scaling your process with deeper analytics and automation,…

Learn how CS and CX teams can drive further growth through expansion and advocacy. Hear from guest speaker Forrester VP and Principal Analyst Amy Bills…

Do you have a 360 view of your customer? It can feel impossible to get ahead of customer retention and growth without one. But building…

Join Gainsight CEO Nick Mehta and Gartner VP Analyst Michael Maziarka, co-author of Gartner’s recently published Market Guide for Customer Success Platforms.

Your customer comes into contact with so many teams at your company. But if you’re not aligned, the experience is inconsistent, disjointed, and inefficient. Sound…

Driving success for your customers is a company-wide initiative, and creating alignment between your Product and Customer Success teams is essential in that effort. Each…