On-Demand Events

Operationalizing and optimizing your Customer Success organization can take many forms. How do you want to take advantage of technology? Where can you add digital…

It's critical to start your Customer Success journey off on the right foot. But where do you get started? How do you create the right…

We all agree the customer success is important. As we navigate periods of uncertainty with hiring for post-sales teams, leveraging in-app communications, community, and a…

In Partnership with Pavilion Learn the latest market research on the buyer's journey for Customer Success tools and platforms. Customer Success is the top priority…

How Medidata stress-tested their programs under challenging market conditions. Every business wants their customers to realize value with their products and in-turn, reduce churn and…

More Insights. More Engagement. Fewer Heroics. Build a Durable Business & Scale Your Team, October 2022. Gainsight gives you the tools you need to become…

Navigate the Obstacles of Today’s Market and Build an Unstoppable Business with Product-Led Growth Join Mickey Alon and Shanee to hear their perspective on the…

Get the most out of Gainsight PX by joining us for a live demo. These fast-paced sessions are focused on showcasing how you can use…

Starting your Customer Success organization shouldn't be overwhelming — and Gainsight is here to answer those burning questions. Join Customer Success experts as they break…

Growth product management is thriving, adding a ton of value for organizations and helping to deliver on commercial goals once relegated to sales and marketing…

Know What Makes People Click CS team uses product data to inform what they’re doing (encourage expansion through upgrades) CS org can own PX, but…

Navigate the Obstacles of Today’s Market and Build an Unstoppable Business with Product-Led Growth Join Mickey Alon and Shanee to hear their perspective on the…

KNOW WHAT MAKES PEOPLE CLICK There are over 41,000 Product Managers in the US. 0% of them can predict the future state of the market.…

Watch Now With investments slowing and multiples down, companies are now bracing for a bumpy few years. Companies that are prepared to weather the ups…

Customer Success organizations are looking to optimize and scale their existing CS strategy by evolving to a digital-touch approach. Join Gainsight's Sr. Director of Customer…

Delivering Customer Success at scale to all clients (irrespective of size) has become more important now than ever before. Whilst providing a “high touch” approach…

In Partnership with Pavilion As you expect your customers to grow and scale with your product, your CS also need to grow to ensure customers…

Demo Gainsight PX - Using Product Analytics to Drive Roadmap Decisions

Are you moving your on-prem product to the cloud? Or maybe you offer a desktop application like Adobe or Zoom? If you fall into one…

Doing more with less has become a staple for successful customer success organizations. This is especially true during customer onboarding, where flawless execution and red…

The way to your customers’ hearts is through your product—but what does it take to build something that keeps them coming back? The Gainsight PX…

Thursday, October 1st at 10 am PST It's no secret that in-product messaging has become an important part of product strategy and customer success. Whether…

So you’ve planned out your roadmap, executed on it, and launched your new feature—now what? The work doesn’t stop after a feature is released. It’s…

Growth teams understand that trials and onboarding are critical experiences to ‘get right’ to drive value and conversion. But what does a great experience look…

Your product is a user’s main touchpoint with your company as they move along the customer journey - from onboarding, to new releases, to renewal.…

Strong product teams understand that onboarding is a critical experience to ‘get right’ to drive value and conversion.  Furthermore, to really work, onboarding should be…

Watch this for Gainsight PX Demo Day webinar to Learn What Makes People Click 93% of people think the software they buy does something different…

Exclusive insights from the Product-Led Growth Index 2022 Gainsight, in partnership with RevOps Squared, published the Product-Led Growth Index 2022 — a deep dive into…

Over the past decade, as the customer success industry has evolved, so have the metrics for measuring success. Rather than focusing exclusively on churn rates,…

To achieve customer success you should not only focus on the customer experience, but also on your customer’s outcomes. If you only have one, you…

Net Dollar Retention (NDR) is a leading SaaS metric that is strongly correlated to SaaS valuations, rewarding companies with expansion-oriented contracts. High-performing Customer Success teams…

Digital success provides the foundation to ensure that organizations can deliver personalized experiences and guide customers to outcomes at scale. Join Gainsight's Director of Customer Success,…

Should Marketing and Customer Success teams own a pipeline number? When an organization makes a decision to track pipeline sourced by Customer Success teams, it…