Women in CS Power-Up Masterclasses
Join us for a series of practical masterclasses hosted by Gainsight and Women in Customer Success!
Webinar Schedule
Goal Setting and Career Paths in 2024
In our first masterclass we reveal strategies and actionable steps for designing a career path and setting goals that will propel you in 2024.
Key Discussion Topics Include:
- Exploring the dream career vision as part of your life goals (long-term to immediate vision)
- Your Workplace preferences – drawing from your values and strengths
- Being a Boss of Your Career
- Smart Goal Setting for 2024
- Your Career Support System
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Mentoring and Investing in Women
Celebrate Women’s History Month with Gainsight and Women in Customer Success! Join us for a practical masterclass as we delve into the transformative world of mentoring and investing in women.
In this session, you’ll be introduced to mentoring as a tool for a pay-it-forward mindset:
What are the benefits of mentoring for mentors and mentees,
How to start and maintain a successful and beneficial mentoring relationship,
Where to find mentors and
Transformative results that mentoring relationships have in women’s careers.
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Understanding the Heart of Your Team & Customers
Join us for a practical masterclass that will transform the way you engage with your teams and customers. Our speakers are leaders who lead with vulnerability, aiming to achieve balance between professional excellence and emotional connectivity. They will demonstrate how emotional engagement can be a game-changer in your professional journey.
In this session, you’ll be introduced to mentoring as a tool for a pay-it-forward mindset: What are the benefits of mentoring for mentors and mentees, How to start and maintain a successful and beneficial mentoring relationship, Where to find mentors and Transformative results that mentoring relationships have in women’s careers.
- How to recognise and respond to the emotional needs of your teams and customers
- Build deep, enduring relationships based on trust and understanding
- Lead with authenticity and inspire through vulnerability
- Channel emotional insights into effective problem-solving strategies
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Mastering Work-Life Harmony for Holistic Wellbeing
Join us for a practical masterclass that will transform the way you think about self-care, work-life balance and wellbeing.
Here’s What You’ll Discover:
- How to lead high-performing teams while fostering well being
- How to support your colleagues during life-changing and traumatic experiences
- How to think about Mat (or Parental) leave and support your teams
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Unlocking Potential: Negotiation Strategies to Enhance Your CS Impact
We’ll cover how to leverage data, AI tools, and personalised approaches to navigate challenging conversations, build stronger customer relationships, and close deals more effectively. Whether you’re dealing with tough negotiations or looking to refine your techniques, this session will provide actionable insights to unlock the full potential of your CS efforts.
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From Negotiation to Renewal: CSM Strategies for Success
In this masterclass, you’ll learn about advanced negotiation tactics that CSMs can leverage to drive better customer outcomes and elevate their role in renewal. We’ll explore how to align negotiation strategies with business acumen, understand the value proposition for renewals, and conduct value-driven conversations that benefit both the customer and the business.
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