Unlocking Team Efficiency: Unifying CS and Customer Education

Watch our insightful webinar hosted by Gainsight. This session will shed light on the collaborative efforts between the Customer Success and Learning & Development teams at Harri, showcasing how a collaborative partnership can enhance team efficiency in a traditionally high-touch engagement and training model.

Tracy McMahon, CSM, Gainsight will be talking to Dan Maimone, Global Director of Customer Success Operations, and Gemma Moore, Global Learning and Development Manager at Harri to explore their customer-centric approach to integrating the user experience into their customer success and education strategies while ensuring operational efficiency.

This webinar presents a unique opportunity to uncover strategies for synchronizing customer success and learning initiatives to enhance both customer and team experiences.