Unleash The Power of Community
In the always-changing landscape of self-serve customer experience, the role of communities cannot be overstated. This session will delve into the intricate dance between communities and the broader ecosystem of self-serve experience. We’ll be taking a closer look at how communities – like Calendly Community – serve as vibrant hubs where collaboration, knowledge sharing, and innovation thrive among users.
Webinar Schedule
User-Led Success: Navigating Self-Service with Community-Centric Strategies
In the always-changing landscape of self-serve customer experience, the role of communities cannot be overstated. This session will delve into the intricate dance between communities and the broader ecosystem of self-serve experience. We’ll be taking a closer look at how communities – like Calendly Community – serve as vibrant hubs where collaboration, knowledge sharing, and innovation thrive among users.
In this session, attendees can expect to:
- Dive into the dynamics of user-generated content as a cornerstone of self-serve experience.
- Explore how communities become trusted havens, empowering users to share authentic experiences and insights.
- Learn about the strategic placement of community touch-points and how they can smooth out the self-serve journey, building trust along the way.
Featuring
Simple Start, Exponential Impact
Building an online community isn’t as hard as you might think – in fact, it’s pretty simple to get started. For most businesses, you already have a thriving community of interested and engaged customers around your brand – and harnessing your existing resources and relationships can power up a thriving community almost overnight.
Join Gainsight and Honeybook to hear how to go about creating a community from scratch, the immediate success Honeybook realized with their community, and the exponential impact even early communities can bring to your business.
You’ll learn more about:
- What teams should be involved for a successful strategy and launch
- Where to leverage existing content to build out a community
- How to launch your community quickly
Achieving Self-Sustaining Community
Customer communities are always on. Customers may span across time zones and continents, and their need for the community may pop up within work hours, at night, or even on the weekends. So how do you cultivate a self-sustaining engagement cycle that keeps the community thriving even when your community manager is away?
Join Danny Pancratz, Director of Community at Unqork, and 2023 Gainsight GameChanger Award winner, to hear how he built a thriving and self-sustaining community. Learn:
- Best practices for accelerating community contributions
- How to leverage automation to make things easier for both customers and community managers
- Danny’s solutions for sustaining community engagement and moderation while he was on an extended leave of absence
Unlocking Peer-to-Peer Engagement
Peer-to-peer engagement lies at the heart of every vibrant customer community, fostering collaboration, knowledge sharing, and customer loyalty – but it can be tricky to build that engagement, quickly and scalably. Because let’s face it, no one wants to be the first person on the dance floor (or community forum, in this case!)
Join Veeam’s Madalina Cristil, Community Manager, and Safiya Mohamed, Community Analyst to hear how they garnered high organic traffic and achieved best-in-class P2P engagement rates, earning recognition from Gartner as a competitive industry differentiator. In this session, you’ll learn:
- How to leverage advanced user engagement programs to drive scalable, consistent community engagement.
- How to build user groups and identify and engage your super users
- Content strategies needed to foster active participation
Uniting Forces: Strategies for Integrating Community Across Your Organization
The more, the merrier, right? But does that saying still apply when you’re trying to evolve your community and align multiple cross-functional teams to a single community strategy? Join us for a fireside chat with industry experts to explore the challenges and strategies behind creating a unified community space that serves diverse customer and company needs efficiently.
Discover best practices for building and managing communities at scale and hear firsthand experiences on navigating the complexities of cross-departmental collaboration. Whether you’re looking to enhance user engagement or streamline community management, this discussion will provide valuable insights and practical solutions for achieving a cohesive community ecosystem.
Expert Panelists:
- Neil Banks, Head of Community at Deezer
- Briana McDougall, Community Lead at Pure Storage
- Kenneth Refsgaard, Global Lead, Community Strategy & Programs at Gainsight
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