TSW 2021: Net Dollar Retention is the New North Star

Over the past decade, as the customer success industry has evolved, so have the metrics for measuring success. Rather than focusing exclusively on churn rates, CS leaders are shifting their attention to Net Revenue Retention.
Join Gainsight’s Director, Customer Success – Strategic Accounts, Mike Maday, for a conversation about the basics of NRR and how to rally your team around this North Star metric.

In this session, you will learn:

• Fundamental concepts around NRR and driving value for your organization
• Workflows and strategies you can implement to achieve your NRR goals
• How to achieve faster time to value with increased product adoption