The Secret Ingredient to Long-term Customer Success
Are you a Customer Success leader who’s adapting to evolving customer expectations and seeking operational efficiencies to reach—or sustain—profitability?
If you’re nodding your head, this webinar series, all about empowering your customers through self-service learning, is for you.
In this 3-webinar series, you’ll learn:
- Strategic approaches to enhancing customer independence and reducing reliance on your teams.
- Perfecting your recipes with foundational approaches to build an effective self-service system.
- How to mix it up by integrating personalized and automated solutions.
- Effective methods to measure and scale these initiatives—the icing on the cake, if you will.
Webinar Schedule
The Recipe for Success: Why Self-Service Platforms Are Becoming the Foundation of Modern Customer Success
Is it time to evolve your Customer Success strategy to meet your business and customers’ even more evolving needs? Absolutely—and the key is to create a self-sustaining customer base.
Join Gainsight’s Brent Krempges, and special guest Sarah Masterton-Brown from Mews to explore why so many companies are investing in self-serve customer enablement solutions. Brent and Sarah will also dive into the can’t-miss signals that indicate the need for such systems and how this strategic shift can alleviate the pressure on your customer-facing teams to focus on building relationships and retention.
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Baking a Better Experience: Mixing the Key Ingredients of a Self-Sufficient Customer Base
Looking for the perfect recipe to create self-sufficient customers? This session has you covered.
Join us to dive into the core ingredients of a self-sufficient customer base. Hear from Gainsight customers about the strategies and tools they use every day to help their customers solve problems, connect with peers, and stay informed—all ingredients for a satisfying digital experience that keeps them coming back for more.
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The Icing on the Cake: Measuring and Expanding Your Self-Service Capabilities
You’ve rolled out your self-serve program and are empowering your customers like never before. Now what? The icing on the cake, of course. We’re talking about measuring your program and scaling it as you grow.
Join Gainsight’s webinar to discover how to measure the impact of your self-serve strategies and how you can efficiently scale them to keep pace with your growing customer base.
