The Customer Success Dilemma: How to transition from a high-touch to tech-touch strategy

Transitioning customers from a high-touch to a tech-touch strategy can be tricky. How do you make the switch without making your customers unhappy?

Watch our on-demand webinar with Brian LaFaille from Looker and Remco de Vries from Gainsight as they dive into Looker’s approach to Digital Customer Success.

You will learn:

• What’s a pool-based approach and why is it used for 96% of Looker’s customers?
• What are the core channels used in Looker’s strategy?
• What data points do they look at to understand what’s working/not working?
• What’s the role of a customer community in Looker’s tech-touch strategy? (And why is it vital?)