Signs You Need To Scale in 2025: Building Self-Service for the Bottom Line
With revenue per headcount becoming a top priority, scaling customer success isn’t just a goal—it’s a necessity. Your leadership team is increasing CSM ratios while also adding more responsibilities to their plates. So how do you protect gross margins AND hit your goals without breaking a sweat (or your team)?”
The answer is simple: by building scalable self-service programs that drive adoption, foster customer independence, and deliver results. Ok, maybe that is easier said than done, but that’s why we’re here!
Join Adam Avramescu, who’s worked with top companies like Optimizely, Checkr, Slack, and Personio through their growth stages, as he dives into:
- Proven strategies to scale CS programs through educational content, communities, and digital self-service
- How to evaluate which self-service solutions fit your business model
- How to position these initiatives with leadership to get buy-in and funding
- Common pitfalls to avoid when designing and scaling these programs
Bonus: Save yourself (and your team) a lot of future headaches.
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