Proving Community is the Cornucopia of Metrics

You know the impact a thriving community can have – in fact, maybe you are part of one yourself – but it can be hard to track the sometimes indirect impact on your bottom line. Your community is a cornucopia full of powerful data. The challenge is connecting the dots between this data and your business outcomes.

We’ll help you understand what to measure, how to measure it, and how to apply the results back to the business.

You’ll learn:

• How to track self-service and peer-to-peer support against your traditional support methods, and how to calculate cost savings.
• How to measure community-driven expansion pipeline
• The digital strategies you can implement to scale and drive product adoption and retention