How to Drive Growth in the ‘Age of the Customer’
Priorities and Playbooks for Customer Success
To achieve customer success you should not only focus on the customer experience, but also on your customer’s outcomes. If you only have one, you can only go so far! By successfully merging both, you can drive overall customer success, growth, and Net Dollar Retention for your organization.
Webinar Schedule
Aligning Your Executive Team to be All-Star CS Champions
Speaker: Mike Maday, Director of Client Outcomes at Gainsight
Customer Success is a team sport. Effectively delivering success across your customer base and driving growth for your business require seamless alignment across the entire organization. Join us to learn:
- What effective alignment looks like
- Insights to help your business solve alignment across the organization
- How customer interactions can guide collaboration
- Ways to leverage technology to achieve customer success
Customer Success is a Team Sport, and the Team in Question is the Entire Company
Speaker: Seth Wylie, Head of Customer Success Ops at Gainsight
Providing your company with deep visibility and a single source of truth into your customers allows your business to deliver a seamless experience at every touchpoint. It also creates alignment for everyone around the customer’s success. Join us to learn:
- How visibility can transform your customer interactions
- Ways for your business to deliver a seamless experience at every touchpoint
- How to surface insights internally and align your team around the customers’ success
Mitigate Risk by Delivering Personalized Experiences
Speaker: Christine Friscic, Head of Product Marketing at Gainsight
When customers aren’t achieving their desired outcomes or realizing value from your product, you run the risk of them finding a better solution. Leveraging a customer success platform allows your team to prevent churn and deliver personalized experiences at scale. Join us to learn:
- Why churn sparked the creation of the customer success category
- Why churn can be a part of your business growth and NRR
- How a CS platform can help you mitigate risks by delivering personalized experiences at scale
Bolster CSM Yield Through Organizational Scale and Efficy
Speaker: Lane Holt, Regional Director of Client Outcomes
CS solutions enable teams to work more efficiently and scale their CS strategy. With these capabilities, CSMs can manage more accounts and focus their time on the tasks that will drive the highest impact for the business. Join us to learn:
- How data aggregation can provide a single view into your customers
- Key signals that your team should be monitoring to prevent churn
- How to setup up a series of alerts to signal risks and opportunities
