Human First AI: The Future of Customer Success in EMEA

Join us as we discuss the second edition of Gainsight’s “The State of AI in Customer Success” report, in partnership with Benchmarkit.

We surveyed CS professionals at 175 companies across the globe to see how they’re currently using Generative AI, what their plans are for the near future, and what they think are the greatest opportunities and challenges.

During this session Tori Jeffcoat, GTM Strategy, Gainsight CS & AI and Delia Visan, Customer Success Lead, DruidAI will take a deep dive into the current state of AI in Europe and key findings within the report.

What will be discussed?

• The State of AI in Europe
• Greatest opportunities and challenges for Human-First AI
• How AI has evolved over the past year