How GitLab Re-energized Their Gainsight Instance for Increased Adoption

With a multitude of use cases, core technologies like a CRM or your CSP sometimes require an overhaul to better reflect your current users needs and business objectives. Join Keith Mattes, Sr. Customer Success Operations Analyst at Gainsight Admin at GitLab, to hear how you can capture more value and improve your end user experience by redefining the purpose of your deployment, aligning with user needs and expectations, and staying ahead of the game with long-term strategies for continued success.

Key takeaways:

• Learn how to establish an aligned purpose and value around your Gainsight instance
• Discover key phases to crawl, walk and run with your deployment
• Plan for the future with key tips for ongoing contact hygiene and growing business units